chatgpt.com/cyber doesn't allow me to start verification

Now I have also shared my codex log and the issue id is 019c9aec-6609-7b22-a50f-dd8805df7e19

{
    "detail": {
        "code": "cyber_verification_precheck_failed",
        "message": "User is not eligible for Persona cyber verification"
    }
}

This happens to me too.

I'm having the exact same issue, with the exact same code (cyber_verification_precheck_failed). It's even "weirder" because I already completed the Persona verification on chatgpt.com/cyber once a few days ago on this very same account, but now I'm suddenly not verified anymore and having this issue. Another weird part is that I can actually start the verification process from my other ChatGPT accounts, so I don't really understand what's going on. I contacted support but they only seem to give me generic responses, without offering a workaround or anything, just stating that I'm "not eligible" when I clearly am since I already completed the verification successfully a few days ago.

It's starting to be a bit annoying honestly since I do work in cybersecurity and would greatly benefit from this program, but whatever. If you guys do end up getting the issue fixed, or can arrive to a fix by yourselves, I would greatly appreciate it if you share it here.

Edit: Just wanted to say that I just checked chatgpt.com/cyber and it seems like I'm verified again, so I guess I don't have the issue anymore. I share it just in case, so you can try going to the page again and seeing if you still have the issue or not.

Edit 2: Nevermind, after only a couple hours from last edit I got TAC revoked again, for the second time. The page is clearly buggy around TAC eligibility and so on.

@rvx3411 I’m seeing a similar issue, so it might help to compare notes. I have three verified Cyber accounts, and one of them behaved exactly like yours. It would verify, then lose access as soon as I opened Codex. That kept happening until I switched the billing currency to USD. After the next Plus renewal, the issue completely disappeared and I haven’t lost Cyber access since on that account. the current Pro account of mine which i have moved to because i wanted to solve this issue just for it to happen immediately after purchase, is still facing the same problem as a side note: even though it is not actively showing that i'm verified cyber. back when everyone had problems and kept losing access to the cyber verification for basically anything they may do, i was actively pentesting a few sites and i did not lose it. So i suppose it is just a billing caused glitch. Are you paying in a different currency or using a different country for your account? It doesn’t seem related to email or organization setup. It looks more like a billing-related issue. hope my answer helps you, and still waiting for yours! really want to understand what's going on with these people

I appreciate your reply! It really does clear some things out, although we still aren't sure what's going on as you said. And yeah, it could be billing-related as I started losing access as soon as I bought my Plus subscription on my main account.

After contacting support for days on-end, and getting no meaningful help, my workaround was just switching to another one of my accounts. I was skeptical at first, since I was thinking: "what if it happens again on the other account?", so it was kind of a gamble. So I cancelled my Plus subscription on my main account, and bought it on my other account, which, luckily for me, was eligible for a 1-month free trial so I didn't have to pay 20 USD again. Since I use this platform mainly for pentesting and bug bounty work, I made this second account my new main one and just dropped the other one (stopped using it entirely).
It was kind of a "nuclear" option but I felt like I had no choice, since the only ones that could fix it were the support team, who were just repeatedly telling me (for literally 10 emails on a row) that I was just "ineligible" because "TAC is only for eligible defensive security workers", failing to acknowledge the fact that it's a backend bug and not actual ineligibility, which got really annoying which is why I took the decision to migrate the account entirely.

So, since I did that, I haven't lost access ever since in this account. I know that this answer is likely not too helpful to you, as I kinda said "just switch account lol", but it's honestly the only workaround that actually worked. Now, it could very well be the fact that I'm on a free trial what actually fixed the issue (since I paid 0 USD for this month). So, if I ever lose access again, I will update you.

Again, thank you for your reply. I don't know why is no one else talking about this issue.

I got the same issue. I got a subscription for Pro a few months back and ended up cancelling in May. Then recently I re-subbed back to Pro to test our GPT Sol but now they're saying "We couldn't start verification. You may not be eligible for this verification flow right now. Please try again later, or contact support if you think this is a mistake." when I try to do the TAC verification.

Now I literally can't do anything with that subscription. Frankly, I feel scammed

Your identity couldn't be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.

Can't verify despite Persona verification passing.

We couldn't start verification. You may not be eligible for this verification flow right now. Please try again later, or contact support if you think this is a mistake.

Anddd I am getting this error already.