Send to cloud not available

What version of the Codex App are you using (From “About Codex” dialog)?

OpenAI.Codex_26.311.2262.0_x64__2p2nqsd0c76g0

What subscription do you have?

ChatGPT Pro

What platform is your computer?

Microsoft Windows NT 10.0.26100.0 x64

What issue are you seeing?

Please investigate an issue with Codex Cloud availability in the Windows Codex desktop application. I am signed in with the same ChatGPT Plus account on two separate Windows PCs (home and work), and the issue reproduces on both machines. On both systems, authentication succeeds and local Codex functionality works correctly, but Codex Cloud is not usable. On my home PC, the “Send to cloud” option is visible but disabled in all new threads. On my work PC, only the local option is shown and “Send to cloud” is not visible at all.

Both machines are using the same account and the same application build: OpenAI.Codex_26.311.2262.0. The signed-in account details are identical on both devices: email chris@iact.ie, plan plus, and account ID 0c35b57e-1c49-4428-9ecc-e4e0e6efe3c0. On both PCs, the local Codex state shows codexCloudAccess = enabled_needs_setup. This suggests the problem is not related to the device, installation, workspace selection, or subscription tier, but may instead be caused by an account-side Codex Cloud entitlement/setup issue or a bug in this specific Windows build. Please confirm whether Codex Cloud is correctly enabled for my account and whether there is a known issue affecting cloud delegation in this version of the Windows app.

What steps can reproduce the bug?

Just fresh install of codex app.

What is the expected behavior?

_No response_

Additional information

_No response_