Feedback submission fails with "We couldn't submit your feedback, please try again in a moment"

What version of the Codex App are you using (From “About Codex” dialog)?

26.325.31654 (1272)

What subscription do you have?

Pro

What platform is your computer?

Darwin 25.4.0 arm64 arm

What issue are you seeing?

When attempting to submit feedback from within the Codex app, the submission always fails with the error message: "We couldn't submit your feedback, please try again in a moment."

The error persists indefinitely — it does not resolve even after waiting a significant amount of time. The issue occurs regardless of the state of the "Include current Codex session logs" toggle.

What steps can reproduce the bug?

1. Open the Codex app.
2. Navigate to the feedback submission feature (e.g., via Help menu or in-app feedback button).
3. Fill in the feedback text field.
4. Optionally toggle "Include current Codex session logs" on or off.
5. Click the submit/send button.
6. Observe the error: "We couldn't submit your feedback, please try again in a moment."
7. Wait any amount of time and retry — the error continues to appear.

What is the expected behavior?

Feedback is submitted successfully and a confirmation is shown to the user.

Additional information

The bug is reproducible consistently and is not affected by the "Include current Codex session logs" toggle state, suggesting it may be a network/endpoint issue or a bug in the feedback submission handler rather than a problem with log attachment.