Business workspace account reports no usage, but receiving "You've hit your usage limit"

What version of Codex CLI is running?

codex-cli 0.118.0

What subscription do you have?

business

Which model were you using?

gpt-5.4

What platform is your computer?

Darwin 24.6.0 arm64 arm

What terminal emulator and version are you using (if applicable)?

_No response_

What issue are you seeing?

Logged into business workspace and have not executed any commands this week (or ever)-- usage data in settings show no usage for past 30 days.

However upon trying to send my first prompt am receiving this message in the CLI:
You've hit your usage limit. To get more access now, send a request to your admin or try again at Apr 12th, 2026 3:31 PM.

Similarly when trying to use the Codex App, I see
You’ve reached your workspace spend cap

The /status command in the CLI also shows limits: data not available yet.

What steps can reproduce the bug?

Uploaded thread: 019d6397-33e1-76f2-86a9-8bb2138ac211

Open codex via cli
Have also attempted logging out and logging back in (making sure I am in the business workspace and not personal, although personal also is supposed to have 9% usage remaining).

What is the expected behavior?

_No response_

Additional information

_No response_