Upgraded to PRO but "You’re out of Codex messages"
What version of the Codex App are you using (From “About Codex” dialog)?
Version 26.415.30602 (1773)
What subscription do you have?
PRO (5x)
What platform is your computer?
Darwin 25.4.0 arm64 arm
What issue are you seeing?
Just upgraded to the 5x PRO plan but Codex app says "You’re out of Codex messages" and reset will happen in 5 days. I've just paid 100 € and can't use the product!? Signed out/in multiple times. Opened/Closed app multiple times too. Rebooted. Nothing works. I had the 20x PRO plan before (until Wednesday) and about 70% remaining limit. This doesn't make sense at all.
What steps can reproduce the bug?
Buy 5x PRO account and try to use the app, when you had a 20x PRO account before with a remaining limit of 70%.
What is the expected behavior?
I would at least expect, that the app doesn't show a misleading prompt "Upgrade to PRO to..." and properly inform the user, that an upgrade will not necessarily allow immediate use of codex and there may be a delay of multiple days.
Additional information
_No response_
9 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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Hi, I’m experiencing the exact same issue here. I used up my usage this morning while being on the free plan, and it said my weekly usage would reset at 11:57 on April 23. After upgrading to the $100 Pro plan, that message still did not change (still says reset at 11:57 on Apr 23, even though chatgpt.com already shows that I’m on the Pro plan. That does not make sense. When I checked my credit card, the $100 payment did go through.
~~i've same situation. i bought Pro subscription now, but codex show me weekly limit is resets on Apr. 26th. (=after 1 weeks)
what should i do?~~
it resolved itself after an hour
This is very annoying. I have upgraded, but I still cannot see it synced in my codex. Even reisntalling is not helping..why would it take so long to sync status when payment is amde? ! Very absurd..isn't it just a DB status update?
For me, it started working again after about half an hour. The user experience wasn't ideal, and a quick note after subscribing would have been helpful and saved me from having to submit a support request.
I don't even get usage stats anymore, or warnings when I'm out of my 5hr/1 week usage. It just starts burning through my extra credits in absolute silence. Now i have to keep a web browser open and keep refreshing it every few mins to get an accurate account of my usage and remaining credits.
真够垃圾的👎👎👎
Same issue, upgraded from Plus to Pro 20x. Codex stopped working once I hit 5% (95% of 5hr window usage left) - which suggests it still applies Plus-level limit.
The ticket is opened for 2 months though, still not fixed, pretty annoying to see that just after paying $200 bucks.