Adding credits still show "You're out of codex messages" popup above the chat

Resolved 💬 2 comments Opened May 5, 2026 by zuberpurahoomns Closed May 5, 2026

💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What version of the Codex App are you using (From “About Codex” dialog)?

26.429.30905 (2345)

What subscription do you have?

plus

What platform is your computer?

Darwin 25.4.0 arm64 arm

What issue are you seeing?

I added credits in my account to continue using Codex, but the pop-up still shows up:

What steps can reproduce the bug?

First, chat with the model until the limit is reached. Second, add credits to your account. Third, the popup will still show. I restarted the app, still same issue is encountered. This is annoying but I can continue to chat though.

What is the expected behavior?

_No response_

Additional information

_No response_

View original on GitHub ↗

2 Comments

github-actions[bot] contributor · 3 months ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

#20904
#19830

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ussantos · 1 month ago

Codex UI incorrectly suggests that purchasing credits extends weekly usage limit

Summary

The Codex interface led me to believe that purchasing credits would allow me to continue using Codex immediately after reaching my weekly usage limit.

I followed the purchase flow exactly as presented by the UI, completed the payment successfully, but I still cannot use Codex.

This appears to be either:

a UI/UX issue that misleads users about how credits work, or
a billing issue where purchased credits are not applied.

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Environment

Platform: ChatGPT Web and Desktop App
Plan: ChatGPT Plus
Date: July 17, 2026

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Steps to Reproduce

Reach the weekly Codex usage limit.
Codex displays the following message:

"You've reached your Codex and Work usage limit."

Click Add credits.
The purchase dialog states that buying credits allows you to continue using Codex after your balance runs out.
Purchase 500 credits.
Payment completes successfully.
Return to Codex.

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Expected Behavior

After purchasing credits:

Credits should be added to the account.
Codex should continue working using the purchased credits after the included weekly quota has been exhausted.

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Actual Behavior

Codex remains blocked.

The Usage Analytics page shows:

Weekly usage remaining: 0%
Credits remaining: 0

The application continues asking me to wait until the weekly reset or upgrade to Pro.

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Evidence

Payment receipt confirms:

Purchase date: July 17, 2026
Amount: R$110.00
Credits purchased: 500
Payment status: Paid

Support ticket has already been opened with OpenAI.

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Why this is a UX problem

The issue is not only that the credits were unavailable.

The interface explicitly guided me through a purchase flow that strongly implied purchasing credits would allow continued use of Codex after reaching the weekly limit.

A reasonable interpretation of the UI is:

"You reached your limit → Buy credits → Continue using Codex."

Instead, after payment:

Weekly limit remained exhausted.
Credit balance remained zero.
Codex stayed unavailable.

This creates a confusing and misleading user experience.

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Suggested Improvements

If credits are not intended to bypass the weekly usage limit, the purchase flow should clearly state this before payment.

For example:

Purchasing credits does not extend your weekly usage allowance. Credits are only used after your account is eligible to consume them.

Credits cannot be used while your weekly plan limit is exhausted. Upgrading to Pro is required for additional usage.

If this is instead a billing issue, then the purchased credits should be correctly applied to the user's account.

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Impact: High (users may purchase credits expecting immediate access to Codex based on the current interface behavior).

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