upgrade and refund policy

Resolved 💬 3 comments Opened May 8, 2026 by Ayka11 Closed May 8, 2026

💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What is the type of issue?

Documentation is confusing

What is the issue?

Hello,

It's strange that both my VS subscriptions—Copilot Pro and Codex—were canceled at the same time. I'm new and still comparing plans. Am I entitled to cancel my subscription and get a refund? Could you help with that?

Regars, Aygun

Where did you find it?

I reached my weekly limit, then upgraded the plan, but it still didn't work. I don't know how to cancel this subscription and get a refund.

View original on GitHub ↗

3 Comments

github-actions[bot] contributor · 3 months ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

#21543

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etraut-openai contributor · 3 months ago

Copilot Pro is not an OpenAI product.

For Codex refunds, contact OpenAI support.

Ayka11 · 3 months ago

Alright, thank you for the reply.