Computer Use disabled in Lebanon despite prior availability and bundled plugin present

Open 💬 4 comments Opened May 23, 2026 by Mohammad-Orabi

Summary

Computer Use was working normally on this same Codex Desktop account/machine in Lebanon, then later disappeared. After the latest update, the Computer Use settings page is visible, but both controls are disabled with:

Disabled by your organization or unavailable in your region

Lebanon is not in the EEA, UK, or Switzerland, so if the documented unsupported region list is still EEA/UK/Switzerland, this may be a regional eligibility or account/org gating bug. It may be incorrectly classifying Lebanon as part of a blocked Europe/EEA bucket, or otherwise applying the wrong regional/account eligibility flag.

Current behavior

  • The Computer Use section is visible in Codex Desktop settings/sidebar.
  • "Any App" and "Google Chrome" controls are disabled.
  • The UI says: "Disabled by your organization or unavailable in your region".
  • Earlier, clicking install for computer-use@openai-bundled showed: "Could not load this plugin right now".
  • After restart/plugin refresh, the generated bundled marketplace excludes computer-use and chrome.

Expected behavior

Computer Use should remain available for this account/machine in Lebanon if Lebanon is not intentionally blocked. If it is blocked for another reason, the UI should distinguish between:

  • organization/workspace policy
  • account eligibility / rollout bucket
  • unsupported region

The current combined message makes it impossible to tell whether the user is blocked by region, organization policy, or a plugin-loader failure.

Local evidence

Codex Desktop version:

26.519.22136 build 3003
embedded codex-cli 0.133.0-alpha.1

The installed app bundle contains Computer Use:

/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/computer-use

The app-bundle marketplace includes:

browser
chrome
computer-use
latex

But the generated runtime marketplace contains only:

browser
latex

The installed plugin cache also only contains browser:

~/.codex/plugins/cache/openai-bundled/browser/26.519.22136

The raw Computer Use MCP binary starts successfully from the app bundle and returns serverInfo: Computer Use, so the local bundled binary itself is present and runnable.

Why this looks like an eligibility/region bug

This is not a first-time setup issue. Computer Use previously appeared and worked normally on this same machine/account in Lebanon. It has disappeared more than once after restart/update/plugin refresh.

Because the bundled plugin exists locally and the raw MCP starts successfully, the failure appears to be in the Desktop app's plugin loader / generated bundled marketplace / account-region eligibility layer.

Please confirm whether Lebanon is intentionally blocked. If not, the region selector or eligibility gate may be treating Lebanon as part of a blocked European/EEA region bucket or applying the wrong account/org flag.

Related symptoms seen locally

  • Computer Use visible sometimes, then gone after restart.
  • Plugin package present in app bundle but missing from generated marketplace/cache.
  • Native install flow says it cannot load the plugin.
  • Newer UI now shows the explicit disabled state instead of only hiding the plugin.

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