Payment not reset usage
Open 💬 5 comments Opened Jun 2, 2026 by baohappy02
💡 Likely answer: A maintainer (github-actions[bot], contributor)
responded on this thread — see the highlighted reply below.
What version of the Codex App are you using (From “About Codex” dialog)?
Version 26.527.60818 (3437)
What subscription do you have?
Pro 20x
What platform is your computer?
Darwin 25.5.0 arm64 arm
What issue are you seeing?
It reset my usage after a new payment cycle, but now it's not, and it's broken my usage habit. I run out of usage before my normal cycles; it should not do that. Something is wrong.
<img width="640" height="195" alt="Image" src="https://github.com/user-attachments/assets/4a17716e-34f3-423a-bfd5-030451fb4ce9" />
What steps can reproduce the bug?
I cancel the plan way way back, then I bought a new one when the plan is ended. Its does reset usage but now its not.
What is the expected behavior?
The weekly usage reset and count are from the new payment cycles. I can just buy a plan with new account anyway, why this "not reset usage bug" happen in the same account
Additional information
_No response_
5 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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Will this ever get checked? This problem is only worth solving for now. If it's not gonna get solved, I'll open a new subscription with another account for my case. So I need to know
OpenAI is a California company. You can also complaint to the CA AG here: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company I wouldn’t bother with the BBB as they have 375+ complaints open and unreplied to there.
In your complaint, include all the screenshots and documents you have available. Be accurate and specific without fluff. You want the person who is reading it when your turn comes up to have everything they need without contacting you for more details. It’ll be a minute, but you’ll get a reply sooner than you think
same here. just renewed , weekly usage not reset
<img width="277" height="173" alt="Image" src="https://github.com/user-attachments/assets/0cd918f3-a4b3-4044-bb97-f7494ef0deee" />
<img width="297" height="96" alt="Image" src="https://github.com/user-attachments/assets/a3b40f4a-3c41-412a-9760-caf5f3aebc02" />
I think I know what the issue is. See my ticket here https://github.com/openai/codex/issues/27143
It's not a solution, but it explains what I think is going on. It is unfair, in terms of customers get no certainty that they will be suddenly be without the product for up to a week. It is a business decision that OpenAI have made. They know the impact on customers, but have decided that their need is greater.
I think they wok on the assumption that, within a week customers will have their subscription back, and even though they have lost up to 25% of their monthly subscription, they just won't think it's worth the time to complain.
What it does do though, is leave a bad taste in the mouth of customers.
I came to OpenAI because I was getting sick of Claude availability. However with this issue, and know that Anthropic has a deal with XAi to resolve the availability, that bad taste means I have no loyalty to OpenAi