Out of usage despite having been billed
Open 💬 2 comments Opened Jun 8, 2026 by davek1979
💡 Likely answer: A maintainer (github-actions[bot], contributor)
responded on this thread — see the highlighted reply below.
What version of Codex CLI is running?
codex-cli 0.137.0
What subscription do you have?
Pro 5x
Which model were you using?
gpt-5.5
What platform is your computer?
Microsoft Windows NT 10.0.26200.0 x64
What terminal emulator and version are you using (if applicable)?
Command Prompt
Codex doctor report
{
"schemaVersion": 1,
"generatedAt": "1780907205s since unix epoch",
"overallStatus": "ok",
"codexVersion": "0.137.0",
"checks": {
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"status": "ok",
"summary": "background server is not running",
"details": {
"control socket": "C:\\Users\\David\\.codex\\app-server-control\\app-server-control.sock",
"daemon state dir": "C:\\Users\\David\\.codex\\app-server-daemon",
"mode": "ephemeral",
"pid file": "C:\\Users\\David\\.codex\\app-server-daemon\\app-server.pid (missing)",
"settings": "C:\\Users\\David\\.codex\\app-server-daemon\\settings.json (missing)",
"status": "not running",
"update-loop pid file": "C:\\Users\\David\\.codex\\app-server-daemon\\app-server-updater.pid (missing)"
},
"remediation": null,
"durationMs": 0
},
"auth.credentials": {
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"status": "ok",
"summary": "auth is configured",
"details": {
"auth file": "C:\\Users\\David\\.codex\\auth.json",
"auth storage mode": "File",
"stored API key": "false",
"stored ChatGPT tokens": "true",
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"remediation": null,
"durationMs": 0
},
"config.load": {
"id": "config.load",
"category": "config",
"status": "ok",
"summary": "config loaded",
"details": {
"CODEX_HOME": "C:\\Users\\David\\.codex",
"config.toml": "C:\\Users\\David\\.codex\\config.toml",
"config.toml parse": "ok",
"cwd": "D:\\Projects\\Project2",
"enabled feature flags": "shell_tool, shell_snapshot, terminal_resize_reflow, sqlite, hooks, enable_request_compression, multi_agent, apps, tool_suggest, plugins, in_app_browser, browser_use, browser_use_external, computer_use, plugin_sharing, image_generation, skill_mcp_dependency_install, steer, guardian_approval, goals, collaboration_modes, tool_call_mcp_elicitation, personality, fast_mode, tui_app_server, workspace_dependencies",
"feature flag overrides": "none",
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"model": "gpt-5.3-codex-spark",
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"installation": {
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"mcp.config": {
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"summary": "no MCP servers configured",
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"network.env": {
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"status": "ok",
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"network.provider_reachability": {
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"summary": "active provider endpoints are reachable over HTTP",
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"network.websocket_reachability": {
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"summary": "Responses WebSocket handshake succeeded",
"details": {
"DNS": "2 IPv4, 2 IPv6, first IPv4",
"auth mode": "chatgpt",
"connect timeout": "15000 ms",
"endpoint": "wss://chatgpt.com/backend-api/<redacted>",
"handshake result": "HTTP 101 Switching Protocols",
"model provider": "openai",
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"provider name": "OpenAI",
"proxy env vars": "none",
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},
"runtime.provenance": {
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"status": "ok",
"summary": "running npm on windows-x86_64",
"details": {
"commit": "unknown",
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"platform": "windows-x86_64",
"version": "0.137.0"
},
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"details": {
"approval policy": "OnRequest",
"codex-linux-sandbox helper": "none",
"execve wrapper helper": "none",
"filesystem sandbox": "restricted",
"network sandbox": "restricted"
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"state.paths": {
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"status": "ok",
"summary": "state paths and databases are inspectable",
"details": {
"CODEX_HOME": "C:\\Users\\David\\.codex (dir)",
"active rollout files": "278 files, 1918411470 total bytes, 6900760 average bytes",
"archived rollout files": "0 files, 0 total bytes, 0 average bytes",
"goals DB": "C:\\Users\\David\\.codex\\goals_1.sqlite (file)",
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"log dir": "C:\\Users\\David\\.codex\\log (missing)",
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"last checked at": "2026-06-08T06:05:43.483814200Z",
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"npm update target": "C:\\Users\\David\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex",
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},
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"durationMs": 748
}
}
}What issue are you seeing?
I was on 20x for May, reduced to 5x for June, billing went through yesterday, today I lost the remaining 24% of weekly usage right in the middle of session, just went to 0% out of the blue.
I keep refreshing stats but it's been at 0% for the last 2 hours now.
What steps can reproduce the bug?
Go from 20x to 5x and make the switch a few days before next billing is due.
What is the expected behavior?
Billing cycle should be synced with usage refresh instead of this jarring disconnect.
Additional information
_No response_
2 Comments
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