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Codex Issues / #27373

Plus Subscription Active, but Codex Still Requests Upgrade

Open 💬 3 comments Opened Jun 10, 2026 by ruhibhatnagar
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.601.20914 • Released Jun 2, 2026

What subscription do you have?

Plus plan (Kč 499/month, including Kč 86.60 VAT)

What platform is your computer?

_No response_

What issue are you seeing?

Hello,

I recently upgraded to the Plus plan (Kč 499/month, including Kč 86.60 VAT), but when I open Codex, I still see the message:

"You're out of Codex messages – Upgrade"
"You've hit your usage limit. Upgrade to Plus to continue using Codex (https://chatgpt.com/explore/plus), or try again at Jul 1st, 2026 12:51 PM."

Since I already have an active Plus subscription, could you please investigate why my account has not been updated accordingly?

If this issue cannot be resolved promptly, I would like to request a refund.

Thank you for your assistance. I look forward to your response.

Best regards,
Ruhi

<img width="1918" height="1003" alt="Image" src="https://github.com/user-attachments/assets/b6860bd6-12c8-4ced-b363-9c6b3c18a28e" />

What steps can reproduce the bug?

NA

What is the expected behavior?

It should have worked when I took new package.

Additional information

_No response_

View original on GitHub ↗

3 Comments

github-actions[bot] contributor · 2 months ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #26213
  • #26668
  • #26526
  • #27083
  • #27097

Powered by Codex Action

ruhibhatnagar · 2 months ago

Hi,

I am still facing the same issue, and am not able to resolve the issue by
checking duplicates. Please help.

Regards
Ruhi

On Wed, Jun 10, 2026 at 12:22 PM github-actions[bot] <
@.***> wrote:

github-actions[bot] left a comment (openai/codex#27373) <https://github.com/openai/codex/issues/27373#issuecomment-4669087197> Potential duplicates detected. Please review them and close your issue if it is a duplicate. - #26213 <https://github.com/openai/codex/issues/26213> - #26668 <https://github.com/openai/codex/issues/26668> - #26526 <https://github.com/openai/codex/issues/26526> - #27083 <https://github.com/openai/codex/issues/27083> - #27097 <https://github.com/openai/codex/issues/27097> Powered by Codex Action <https://github.com/openai/codex-action> — Reply to this email directly, view it on GitHub <https://github.com/openai/codex/issues/27373?email_source=notifications&email_token=AHEKRTW57UOGQKZJBA7GV6D47EZIDA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRWHEYDQNZRHE32M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4669087197>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHEKRTV37QFPKSEGRG6WSMT47EZIDAVCNFSNUABFKJSXA33TNF2G64TZHM4TMNJUGE2TMNBZHNEXG43VMU5TINRTGAZDIMJWHAY2C5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AHEKRTUZYEGSSU54KXYYTS347EZIDA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRWHEYDQNZRHE32M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android <https://github.com/notifications/mobile/android/AHEKRTUP7XABHPSPU5USQH347EZIDA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRWHEYDQNZRHE32M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you authored the thread.Message ID: @.***>
jeonsavvy · 2 months ago

I hit a very similar case in the desktop UI: an active Plus account still gets usage-limit copy that says to upgrade to Plus.

From the OSS side, there appears to be a likely copy-selection issue in codex-rs/protocol/src/error.rs:

  • UsageLimitReachedError::fmt currently prefers the backend promo_message whenever it is present.
  • If the backend sends generic promo copy such as “upgrade to Plus” while plan_type is already Plus, the client can surface a contradictory upsell instead of the plan-aware fallback.
  • The plan-aware fallback already knows how to avoid this for paid plans (Plus -> Pro / purchase credits; Pro -> purchase credits; workspace plans -> ask admin), but it is bypassed by the generic promo message.

A small patch that fixed this locally was:

  • Only honor promo_message for Free, Go, Unknown, or missing plan_type.
  • For known paid/workspace plans, ignore the generic promo message and fall through to the existing plan-aware copy.
  • Add regression coverage that:
  • a Plus user receiving generic “upgrade to Plus” promo copy does not see that copy, and
  • a Free user still sees the promo copy.

Local validation on openai/codex main:

just test -p codex-protocol
# Summary: 230 tests run: 230 passed, 0 skipped

just fix -p codex-protocol
# exit 0

just fmt
# exit 0

git diff --check HEAD
# exit 0

I did not open a PR because docs/contributing.md says unsolicited external PRs are closed without review, but I can share the patch details if useful.