Impossible to change phone number when log-in codex in France

Open 💬 1 comment Opened Jun 11, 2026 by dat-lequoc

What version of the Codex App are you using (From “About Codex” dialog)?

latest

What subscription do you have?

Pro x20

What platform is your computer?

_No response_

What issue are you seeing?

Hi,

I'm unable to verify my phone number when logging in Codex App, after changing a phone number to a new mobile operator, now I can only use ChatGPT but not Codex, which is the reason I paid for.

How to refund this please ? Time is running out, and I found myself locked out of the subscription.

What steps can reproduce the bug?

codex login, it pop-up and I couldn't let me change to a new phone, or verify by another method

What is the expected behavior?

_No response_

Additional information

_No response_

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