Impossible to change phone number when log-in codex in France
Open 💬 1 comment Opened Jun 11, 2026 by dat-lequoc
What version of the Codex App are you using (From “About Codex” dialog)?
latest
What subscription do you have?
Pro x20
What platform is your computer?
_No response_
What issue are you seeing?
Hi,
I'm unable to verify my phone number when logging in Codex App, after changing a phone number to a new mobile operator, now I can only use ChatGPT but not Codex, which is the reason I paid for.
How to refund this please ? Time is running out, and I found myself locked out of the subscription.
What steps can reproduce the bug?
codex login, it pop-up and I couldn't let me change to a new phone, or verify by another method
What is the expected behavior?
_No response_
Additional information
_No response_
This issue has 1 comment on GitHub. Read the full discussion on GitHub ↗