Unable to login using ChatGPT Enterprise

Resolved 💬 19 comments Opened Aug 28, 2025 by Poggen Closed Sep 4, 2025

💡 Likely answer: A maintainer (dylan-hurd-oai, contributor) responded on this thread — see the highlighted reply below.

What version of Codex is running?

codex-cli 0.25.0

Which model were you using?

N/A

What platform is your computer?

Darwin 24.6.0 arm64 arm

What steps can reproduce the bug?

I have turned on all Codex-related settings in our Enterprise Workspace Settings:

But when trying to login I get this:

What is the expected behavior?

Allowing me to login using our ChatGPT Enterprise subscription.

What do you see instead?

Route Error (400 ): {
  "error": {
    "message": "No eligible ChatGPT workspaces found.",
    "type": "invalid_request_error",
    "param": null,
    "code": "chatgpt_account_missing"
  }
}

Additional information

_No response_

View original on GitHub ↗

19 Comments

smogili2 · 10 months ago

Same issue for me.

tn-mbsupport · 10 months ago

Same issue for me.

srgustafson8 · 10 months ago

Got a repsonse from support:

_At the moment, logging into Codex CLI and Codex IDE with a ChatGPT Enterprise or Edu account is still rolling out and is currently not available. This explains why you're seeing the “No eligible account found” error. You can read more about this here._

GFernie · 10 months ago

"Enterprise is coming soon" was removed from the readme in the past few days and replaced with text suggesting that Enterprise is supported.

https://github.com/openai/codex/commit/459363e17b4491f5f06af5d56ef60186746fbf80#diff-b335630551682c19a781afebcf4d07bf978fb1f8ac04c6bf87428ed5106870f5L105

smogili2 · 10 months ago

Odd, I am unable to view diffs or create PRs in the web version and the only option was to view them in vscode using the plugin, so that seems broken now.

slayoffer · 10 months ago

same here with Enterprise account

snoyiatk · 10 months ago

Why would you updated README that you already support Enterprise when it's not.
If so any ETA for Enterprise?

dylan-hurd-oai contributor · 10 months ago

@slayoffer @snoyiatk can you confirm:

whether you also have the "Allow members to use Codex CLI and IDE Extension" setting is enabled in your enterprise workspace?
when you last saw this issue?

pheuter · 10 months ago

@dylan-hurd-oai Tried just now, can confirm that checkbox is enabled (has been for over a week) and just got the same error right now:

Org ID: org-m5zGZF0UO7CiuNtyS5fd9Ed6
Workspace ID: 0582d2d3-794f-4a78-8f2b-b836dc471594

dylan-hurd-oai contributor · 10 months ago

@pheuter this should be fixed now - please retry

Poggen · 10 months ago

@dylan-hurd-oai confirmed, works 🎉

pheuter · 10 months ago

It worked, thanks so much!

ishaansehgal99 · 10 months ago

I still have this issue for .edu account. Even on latest version

dylan-hurd-oai contributor · 10 months ago

@ishaansehgal99 is the issue you're seeing #2512 or something else?

tn-mbsupport · 10 months ago

It works now for us on Enterprise. Thank you!

ishaansehgal99 · 10 months ago

@ishaansehgal99 is the issue you're seeing #2512 or something else?

Yes thats the issue I had

ShadowCabnient · 10 months ago

@ishaansehgal99您看到的问题是#2512还是其他问题？

I have the same question, The EDU plan can not use codex .

nkrueger-hiveway · 8 months ago

I had an old Team/Business plan, and now have a new Enterprise account, but when I try to login I cannot switch to the enterprise account and always logs into the old. There is no account selector

clevereduu · 2 months ago

Im facing the same issue still with authentication support has still not helped cannot get into any of accounts even the owner account @dylanl-oai @dylan-hurd-oai