Windows Computer Use settings cannot find plugin; helper paths unavailable

Open 💬 3 comments Opened Jun 14, 2026 by bongbong06

What happened?

On the Windows Codex desktop app, Settings > Computer Use opens, but the page says it cannot find the Computer Use plugin.

The Codex app is otherwise up to date, and repair/reset/reinstall did not resolve it.

Environment

  • Platform: Windows
  • OS version: Windows 10.0.26200
  • Codex Windows package: OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0
  • Codex app release observed in logs: codex@26.609.41114
  • Locale: Korean (ko-KR)

Symptoms

  • codex://settings/computer-use/google-chrome opens the Computer Use settings page.
  • The page displays a message equivalent to: Cannot find the Computer Use plugin.
  • The bundled computer-use plugin exists inside the WindowsApps package.
  • The Windows Computer Use helper executable also exists inside the package, but direct execution fails with access denied.

Relevant log messages

[computer-use-native-pipe] computer-use notify config ensure finished platform=win32 reason=missing-helper-path status=skipped
[computer-use-native-pipe] computer-use native pipe startup failed errorMessage="Windows Computer Use helper paths are unavailable"
[BundledPluginsMarketplace] bundled_plugins_marketplace_resolve_failed ... copyfile ... plugin.json

Local diagnostics

The bundled plugin was found at a path equivalent to:

%ProgramFiles%\WindowsApps\OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0\app\resources\plugins\openai-bundled\plugins\computer-use

The helper executable was found at a path equivalent to:

%ProgramFiles%\WindowsApps\OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0\app\resources\cua_node\bin\node_modules\@oai\sky\bin\windows\codex-computer-use.exe

Attempting to run the helper directly fails with:

Access is denied.

Attempting to copy a bundled plugin file out of the WindowsApps package fails with:

The specified file could not be encrypted.

cipher /c reports bundled files such as plugin.json and codex-computer-use.exe as:

Compatibility Level:
  Application Protected

Steps already tried

  • Confirmed Codex is up to date.
  • Opened the Computer Use settings deep link.
  • Repaired the Codex app from Windows app settings.
  • Reset the Codex app from Windows app settings.
  • Reinstalled Codex via Microsoft Store / winget.
  • Restarted Codex.

Expected behavior

Computer Use settings should discover/install the bundled Computer Use plugin and locate the Windows helper paths successfully.

Actual behavior

Computer Use settings remains visible but unusable because the plugin/helper cannot be found or registered.

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