Windows Computer Use settings cannot find plugin; helper paths unavailable
What happened?
On the Windows Codex desktop app, Settings > Computer Use opens, but the page says it cannot find the Computer Use plugin.
The Codex app is otherwise up to date, and repair/reset/reinstall did not resolve it.
Environment
- Platform: Windows
- OS version: Windows 10.0.26200
- Codex Windows package:
OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0 - Codex app release observed in logs:
codex@26.609.41114 - Locale: Korean (
ko-KR)
Symptoms
codex://settings/computer-use/google-chromeopens the Computer Use settings page.- The page displays a message equivalent to:
Cannot find the Computer Use plugin. - The bundled
computer-useplugin exists inside the WindowsApps package. - The Windows Computer Use helper executable also exists inside the package, but direct execution fails with access denied.
Relevant log messages
[computer-use-native-pipe] computer-use notify config ensure finished platform=win32 reason=missing-helper-path status=skipped
[computer-use-native-pipe] computer-use native pipe startup failed errorMessage="Windows Computer Use helper paths are unavailable"
[BundledPluginsMarketplace] bundled_plugins_marketplace_resolve_failed ... copyfile ... plugin.json
Local diagnostics
The bundled plugin was found at a path equivalent to:
%ProgramFiles%\WindowsApps\OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0\app\resources\plugins\openai-bundled\plugins\computer-use
The helper executable was found at a path equivalent to:
%ProgramFiles%\WindowsApps\OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0\app\resources\cua_node\bin\node_modules\@oai\sky\bin\windows\codex-computer-use.exe
Attempting to run the helper directly fails with:
Access is denied.
Attempting to copy a bundled plugin file out of the WindowsApps package fails with:
The specified file could not be encrypted.
cipher /c reports bundled files such as plugin.json and codex-computer-use.exe as:
Compatibility Level:
Application Protected
Steps already tried
- Confirmed Codex is up to date.
- Opened the Computer Use settings deep link.
- Repaired the Codex app from Windows app settings.
- Reset the Codex app from Windows app settings.
- Reinstalled Codex via Microsoft Store / winget.
- Restarted Codex.
Expected behavior
Computer Use settings should discover/install the bundled Computer Use plugin and locate the Windows helper paths successfully.
Actual behavior
Computer Use settings remains visible but unusable because the plugin/helper cannot be found or registered.
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