Cannot login to work codex account anymore

Open 💬 5 comments Opened Jun 15, 2026 by AdamEXu

What version of the Codex App are you using (From “About Codex” dialog)?

26.609.41114

What subscription do you have?

Enterprise

What platform is your computer?

Darwin 27.0.0 arm64 arm

What issue are you seeing?

I can no longer log into my work Codex account because of phone number verification. Support is not responding.

It's requiring phone number verification, but I cannot use my personal cell phone number because I used it for my personal ChatGPT account already (which is plus tier btw), and now I cannot verify for my work account. I am required to use my employer's subscription to work on our codebase, so I need this fixed ASAP :)

What steps can reproduce the bug?

  1. Click login with ChatGPT in codex after being logged out because session token expired or something
  2. Login with your ChatGPT enterprise email (work email)
  3. Need to verify phone number
  4. This phone number is already linked to the maximum number of accounts.

What is the expected behavior?

Enterprise/work accounts should be exempted from the requirement, especially since they are paid for! I understand abuse prevention on free tier, but enterprise tier is typically most expensive.

Additional information

_No response_

View original on GitHub ↗

This issue has 5 comments on GitHub. Read the full discussion on GitHub ↗