Codex Help Scout plugin: no connection

What version of the Codex App are you using (From “About Codex” dialog)?

26.609.71450

What subscription do you have?

Pro 5x

What platform is your computer?

Darwin 25.5.0 x86_64 i386

What issue are you seeing?

I install the Help Scout plug in on Codex app. It installs successfully. I go through the "Connect" flow and it _says_ it connects successfully, but it doesn't actually seem to. Codex cannot see a connection, and the "Connect" button is always there, as if the connection was never made.

I tried the Connect flow multiple times, I updated and restarted the Codex app.

What steps can reproduce the bug?

• Install the Help Scout plugin
• click the "Connect" button on the plug in page
• Click the "Continue to Help Scout" button in the "Connect to Help Scout" modal in the Codex app
• In the Help Scout app in Chrome browser, click the "Authorize" button
• Be re-routed to the Codex app and wait for the "Connect" button progress bar to stop spinning
• See the "Help Scout is now connected" success modal
• See that the "Connect" button returns immediately, insinuating that there is still no connection.
• Try using Help Scout in a codex session. It will say the plugin exists but that there is no connection.
• Try to go through the "Connect" flow again. Repeat steps above with same results.

<img width="1017" height="756" alt="Image" src="https://github.com/user-attachments/assets/6493449f-895e-4050-99b2-8eab3bdfc804" />

What is the expected behavior?

When I complete the "Connect" flow, I expect the connection to be made and to be able to access my Help Scout content from a codex session.

Additional information

_No response_