Record & Replay visible and installed, but event stream says not enabled for this user

Record & Replay visible and installed, but event stream fails with "not enabled for this user"

Summary

Record & Replay is visible in the Codex app and the bundled plugin is installed, but starting or checking a recording fails immediately with:

Computer Use server error -10005: Record & Replay is not enabled for this user.

This is a personal ChatGPT account, not a managed company / enterprise account. I am located in Japan, which should not be part of the documented initial exclusion regions for Record & Replay.

Environment

• Account type: personal ChatGPT account, not organization-managed
• Region / network egress checked with ipinfo.io: Japan / Tokyo (country=JP, timezone=Asia/Tokyo)
• Codex app: 26.616.31447
• Codex app build: 4133
• Record & Replay plugin: 1.0.829
• Computer Use plugin: 1.0.829
• Codex Computer Use helper: 1.0, build 829
• macOS locale: zh_CN
• Apple languages: zh-Hans-CN

What I tried

I asked Codex to start Record & Replay using the bundled Record & Replay plugin:

@record-and-replay Record my workflow and turn it into a reusable skill

The MCP call failed immediately:

Computer Use server error -10005: Record & Replay is not enabled for this user.

Checking recording status returns the same error:

Computer Use server error -10005: Record & Replay is not enabled for this user.

Local verification

Record & Replay / Computer Use plugins are installed

Installed plugin directories:

~/.codex/plugins/cache/openai-bundled/record-and-replay/1.0.829
~/.codex/plugins/cache/openai-bundled/computer-use/1.0.829

The Record & Replay plugin manifest reports:

{
  "name": "record-and-replay",
  "version": "1.0.829",
  "description": "Record what I'm doing on my Mac"
}

The Computer Use plugin manifest reports:

{
  "name": "computer-use",
  "version": "1.0.829",
  "description": "Control desktop apps on macOS from Codex through Computer Use."
}

macOS permissions are enabled

In System Settings > Privacy & Security:

• Screen Recording / System Audio Recording:
• Codex: on
• Codex Computer Use: on
• Accessibility:
• Codex: on
• Codex Computer Use: on

Computer Use itself works

The Computer Use MCP is available and works in normal unlocked use:

• list_apps succeeds and lists running apps.
• get_app_state("com.apple.finder") succeeds and returns both:
• a screenshot
• an Accessibility tree

So this does not look like a general Screen Recording / Accessibility / Computer Use permission failure.

As expected, trying to inspect Codex itself through Computer Use is blocked by product safety policy:

Computer Use is not allowed to use the app 'com.openai.codex' for safety reasons.

That appears unrelated and expected.

No local managed config found

I searched for a local managed configuration that might disable Computer Use / Record & Replay and did not find one:

requirements.toml

I also searched relevant local Codex config locations for:

computer_use = false
computer_use
record replay
Record & Replay

No local requirements.toml or local computer_use = false evidence was found.

Expected behavior

Since:

• the account is personal and not organization-managed,
• the region is Japan,
• Codex app is on 26.616,
• Record & Replay is visible and installed,
• Computer Use is installed and works,
• macOS Screen Recording and Accessibility permissions are enabled,

Record & Replay should prompt for permission to start recording, then create a recording session.

Actual behavior

Record & Replay fails before recording starts:

Computer Use server error -10005: Record & Replay is not enabled for this user.

No recording session is created, and no session.json / events.jsonl recording output is produced.

Why this seems account / entitlement related

This does not appear to be caused by:

• missing plugin files,
• macOS Screen Recording permission,
• macOS Accessibility permission,
• Computer Use being unavailable,
• a local requirements.toml disabling Computer Use,
• unsupported region based on the current network egress.

The remaining likely cause seems to be a server-side Record & Replay entitlement / feature flag mismatch for this personal account: the UI/plugin is visible locally, but the event stream service reports that Record & Replay is not enabled for this user.

Request

Could you check whether Record & Replay entitlement / feature flag rollout is expected to gate personal accounts this way? If this should be available for personal accounts in Japan on Codex app 26.616, please help identify why this account is receiving:

Record & Replay is not enabled for this user.