Appshots fails because managed Computer Use service/plugin is missing on macOS
Open 💬 1 comment Opened Jun 19, 2026 by jacob00755
Codex version
26.611.62324 (desktop app)
Environment
- macOS 26.5.1
- Intel / x86_64
- ChatGPT Plus
Problem
Appshots are visible and the double-Command hotkey is registered, but every capture fails before producing a screenshot or accessibility text.
The desktop logs report:
Failed to spawn managed Computer Use service
failureReason=start_request_failed
hadAxText=false hadScreenshot=false
Steps to reproduce
- Open the Codex desktop app on macOS.
- Grant Screen & System Audio Recording and Accessibility permissions.
- Bring another app window to the front.
- Press both Command keys to create an Appshot.
Expected behavior
The frontmost window is attached to the current or a new Codex thread.
Actual behavior
The capture immediately fails with Failed to spawn managed Computer Use service.
Additional diagnostics
- Settings > Computer Use shows only Google Chrome; the expected Any App / Computer Use installation row is absent.
codex plugin listdoes not listcomputer-use.codex plugin add computer-use@openai-bundled --jsonreturns:
Error: plugin `computer-use` was not found in marketplace `openai-bundled`
- The expected managed service executable is absent:
$CODEX_HOME/computer-use/Codex Computer Use.app/Contents/MacOS/SkyComputerUseService
Reinstalling/updating Codex and granting the macOS permissions did not restore the plugin or service.
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