Codex Chrome Extension is unavailable in Chrome Web Store
What version of the Codex App are you using (From “About Codex” dialog)?
26.616.32156 (released June 19, 2026)
What subscription do you have?
Plus
What platform is your computer?
Microsoft Windows NT 10.0.26200.0 x64
What issue are you seeing?
The Codex desktop app prompts me to install the Codex Chrome Extension. Clicking Open takes me to the Chrome Web Store URL for extension ID hehggadaopoacecdllhhajmbjkdcmajg, where Chrome shows: "This product is not available". Codex consequently reports Google Chrome as not connected. Removing and reinstalling the Chrome plugin in Codex does not resolve the issue.
What steps can reproduce the bug?
Feedback ID: 019ee034-a29f-71a3-abf3-07c81f804bcd
What is the expected behavior?
The Chrome Web Store listing should be available so the Codex Chrome Extension can be installed and Codex can connect to the user's Chrome browser.
Additional information
Chrome version: 147.0.7727.138
Chrome extension ID: hehggadaopoacecdllhhajmbjkdcmajg
Codex Chrome plugin bundle version shown in the app: 26.616.32156
Local diagnostics show that the extension is not installed in the Chrome profiles. The native messaging host manifest file exists, but the corresponding Chrome native messaging host registry registration is absent.
<img width="1481" height="964" alt="Image" src="https://github.com/user-attachments/assets/c2941c1a-4283-4725-8b02-2be606fa90f8" />
<img width="1280" height="1061" alt="Image" src="https://github.com/user-attachments/assets/231aa130-d9f2-4e6e-9714-5216e9febe21" />
5 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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Connecting through a US VPN and opening the direct Chrome Web Store URL did not resolve the issue. The product remains unavailable.
<img width="1342" height="928" alt="Image" src="https://github.com/user-attachments/assets/b3956ead-33f5-4bd2-bb50-9f0d2df4d6e3" />
Current reproduction on a newer Windows build (2026-07-20):
Reproduction:
This rules out missing Chrome, missing Google sign-in, and a total network failure. The Web Store listing itself remains unavailable for this account/region, so Codex cannot complete the supported Chrome integration flow.
Expected: the official listing should be installable, or Codex should provide a documented, signed, official fallback package. I did not use any third-party CRX or registry workaround.
I would like to confirm that I am experiencing exactly the same issue.
Environment
Issue
ChatGPT Desktop correctly detects Google Chrome.
However, under:
Settings → Computer Use → Google Chrome
Chrome always appears as:
Not Connected
When I click Reinstall Extension, ChatGPT opens the Chrome Web Store, but the page immediately displays:
As a result, the extension is never installed and Computer Use cannot interact with Chrome.
Troubleshooting completed
I have already performed the following without success:
Network tests
I currently work from Yiwu, Zhejiang, China.
Because access requires a VPN, I tested the issue through Astrill VPN using multiple US servers:
The behavior is identical on every server, suggesting this is not caused by a specific VPN endpoint.
Business impact
I relocated from Colombia to Yiwu, China, specifically to build an international sourcing operation connecting Chinese manufacturers with customers in North America, Latin America, and Europe.
My daily workflow depends on ChatGPT Desktop together with Computer Use and Google Chrome to:
I have also invested significant time developing custom ChatGPT Skills specifically for these sourcing and manufacturer verification workflows.
Without the Chrome integration, these workflows cannot operate as designed, significantly reducing the value of Computer Use for professional sourcing operations.
Diagnostic Feedback IDs
Please use these IDs to retrieve the diagnostic logs associated with my reports.
If additional logs, screen recordings, or testing are required, I would be happy to assist.
Thank you for investigating this issue.
If this behavior is related to a staged rollout, account eligibility, or regional deployment, I would appreciate confirmation so I can plan my workflow accordingly.
我把vpn更换到了日本，成功安装了插件