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Codex Issues / #29422

Codex Desktop appshot fails on Intel Mac because Computer Use service is missing from x64 package

Open 💬 7 comments Opened Jun 22, 2026 by 13343459196
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

Description

On an Intel Mac, Codex Desktop exposes “Attach App Snapshot”, but every appshot attempt fails with “Unable to attach appshot”.

Environment

  • macOS 15.7.7
  • Architecture: x86_64 / Intel Mac
  • Codex Desktop: 26.616.51431
  • Install path: /Applications/Codex.app

Reproduction

  1. Install/run Codex Desktop x64 on an Intel Mac.
  2. Grant Screen Recording and Accessibility permissions.
  3. Open a normal app, such as Finder or TextEdit.
  4. Use Attach App Snapshot.
  5. The capture fails.

Observed logs

Appshot capture request created ...
Codex Computer Use capture worker failed errorMessage="Failed to spawn managed Computer Use service"
failureReason=start_request_failed
Appshot capture settled ... hadAxText=false hadScreenshot=false status=failed

Investigation

The x64 app appears to expect:

/Applications/Codex.app/Contents/MacOS/SkyComputerUseService

but that file is absent in the installed app. The official x64 DMG, Codex-latest-x64.dmg, also appears to lack SkyComputerUseService.

The universal/arm DMG includes a Computer Use plugin with SkyComputerUseService under:

Contents/Resources/plugins/openai-bundled/plugins/computer-use/Codex Computer Use.app/Contents/MacOS/SkyComputerUseService

but that binary is arm64 only and cannot run on x86_64.

Expected

Either:

  • ship an x86_64-compatible Computer Use/Appshot service in the x64 package, or
  • hide/disable the Attach App Snapshot entry on Intel Mac with a clear unsupported message.

Actual

The UI exposes Attach App Snapshot, but capture always fails.

Additional note

Help Center chat could not be used to report this because the support widget still showed a login prompt after login and logged ChatKit element is not mounted.

View original on GitHub ↗

7 Comments

13343459196 · 2 months ago

Additional user impact note: the affected user spent significant time troubleshooting this issue, including reinstalling the app, resetting macOS permissions, checking Screen Recording/Accessibility settings, and attempting to contact Help Center support. Because the issue appears to be caused by the x64 package missing the required Computer Use/Appshot service rather than local configuration, the user would like OpenAI to provide a private support path and consider compensation/account credit for the lost time and unusable advertised functionality.

No account-specific details are included here because this issue is public.

github-actions[bot] contributor · 2 months ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #29101
  • #27891

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rrrrrredy · 2 months ago

Adding a current Intel Mac data point from a fresh local inspection: this still reproduces on Codex Desktop 26.623.31921 / build 4452.

Environment:

Codex Desktop: 26.623.31921
CFBundleVersion: 4452
Bundle ID: com.openai.codex
macOS: 15.7.7 (24G720)
Architecture: x86_64 / Intel Mac
Machine: MacBookPro15,4
App path: /Applications/Codex.app

User-visible symptoms:

  • Pressing both Command keys / the DoubleCommand appshot hotkey does not produce an appshot.
  • The Locked use / locked computer use setting cannot be enabled and shows an update failure in the UI.

Relevant current logs:

Registering appshot hotkey hotkey=DoubleCommand
Registered appshot hotkey hotkey=DoubleCommand
Failed to reconcile managed Computer Use service appshotsEnabled=true errorMessage="Failed to spawn managed Computer Use service"

Local bundle inspection:

$ test -x /Applications/Codex.app/Contents/MacOS/SkyComputerUseService; echo $?
1

$ ls -la /Applications/Codex.app/Contents/MacOS
total 96
drwxr-xr-x@  3 ...
drwxr-xr-x@ 11 ...
-rwxr-xr-x@  1 ... 45408 ... Codex

So the app still appears to expect:

/Applications/Codex.app/Contents/MacOS/SkyComputerUseService

but the executable is absent from the installed x64 app bundle.

I also checked the current official Intel download:

https://persistent.oaistatic.com/codex-app-prod/Codex-latest-x64.dmg

That DMG reports the same Codex Desktop version/build (26.623.31921 / 4452) and also does not contain SkyComputerUseService or a macOS computer-use payload. codesign --verify --deep --strict --verbose=4 passes on the installed app, so this does not look like local app corruption or a macOS permission issue.

Expected behavior: either ship an x86_64-compatible Computer Use service in the x64 package, or hide/disable Appshots / locked Computer Use on Intel Macs with a clear unsupported-state message.

itroadhd · 2 months ago

怎么解决的,我也遇到同样问题

benjaminxu2023-glitch · 2 months ago

Additional confirmation (Intel Mac, Codex 26.623.42026)

Same issue on my machine:

Mac: Intel (x86_64)
macOS: 14.6 (23G80)
Codex Desktop: 26.623.42026 (x64)
Appshot hotkey: DoubleCommand (both ⌘ keys)
Local inspection:

/Applications/Codex.app/Contents/MacOS/SkyComputerUseService # missing
/Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins/computer-use/ # missing
Present plugins only: browser, chrome, latex, sites
~/.codex/computer-use/ # only config.json
Screen Recording + Accessibility permissions granted for Codex / Codex Computer Use. Issue persists after restart.

hectorlcastro09 · 1 month ago

Confirming the same issue on an Intel Mac. Screen & System Audio Recording is enabled for ChatGPT, and I restarted the app after toggling the permission, but AppShots still cannot capture the foreground application. This also reproduces when attempting to capture WhatsApp. The current workaround is using the browser instead of desktop app control.

FearNaBoinne · 29 days ago

Confirming it doesn't work in the desktop app (Version 26.721.81911, released Jul 29, 2026) on x64 (Tahoe 26.6).

SkyComputerUseService is still missing.