When logging in, the phone verification code is sent to an old number, so I cannot receive verification.

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.616.51431 • Released 2026. 6. 21.

What subscription do you have?

pro

What platform is your computer?

Microsoft Windows NT 10.0.26200.0 x64

What issue are you seeing?

Subject: Account Recovery Request – Unable to Complete Phone Verification

Hello OpenAI Support,

I am unable to complete the login verification process for Codex because the phone number currently associated with my account is an old number that I no longer have access to.

Account email:
[[wuw2032@gmail.com](mailto:wuw2032@gmail.com)](mailto:wuw2032@gmail.com)

Current issue:

• Login verification requires access to my previous phone number.
• I no longer possess that number and cannot receive verification codes.

Requested update:
Please update my phone number to:

+82 10-8282-8478

System information:
Microsoft Windows NT 10.0.26200.0 x64

I am happy to provide any additional information required to verify ownership of the account.

Thank you for your assistance.

Best regards,
Youngseok Lee

What steps can reproduce the bug?

Feedback ID: no-active-thread-019ef259-4b24-78f1-8858-4566b202e048

What is the expected behavior?

_No response_

Additional information

_No response_