When logging in, the phone verification code is sent to an old number, so I cannot receive verification.

English translation:

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.616.51431 • Released 2026. 6. 21.

What subscription do you have?

pro

What platform is your computer?

Microsoft Windows NT 10.0.26200.0 x64

What issue are you seeing?

Subject: Account Recovery Request – Unable to Complete Phone Verification

Hello OpenAI Support,

I am unable to complete the login verification process for Codex because the phone number currently associated with my account is an old number that I no longer have access to.

Account email:
[[wuw2032@gmail.com](mailto:wuw2032@gmail.com)](mailto:wuw2032@gmail.com)

Current issue:

• Login verification requires access to my previous phone number.
• I no longer possess that number and cannot receive verification codes.

Requested update:
Please update my phone number to:

+82 10-8282-8478

System information:
Microsoft Windows NT 10.0.26200.0 x64

I am happy to provide any additional information required to verify ownership of the account.

Thank you for your assistance.

Best regards,
Youngseok Lee

What steps can reproduce the bug?

Feedback ID: no-active-thread-019ef259-4b24-78f1-8858-4566b202e048

What is the expected behavior?

_No response_

Additional information

_No response_

<!-- codex-issue-translator -->

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• #28000
• #28072

Powered by Codex Action

[image: image.png]

2026년 6월 23일 (화) 오전 11:47, github-actions[bot] @.***>님이
작성:

github-actions[bot] left a comment (openai/codex#29533) <https://github.com/openai/codex/issues/29533#issuecomment-4775134599> Potential duplicates detected. Please review them and close your issue if it is a duplicate. - #28000 <https://github.com/openai/codex/issues/28000> - #28072 <https://github.com/openai/codex/issues/28072> Powered by Codex Action <https://github.com/openai/codex-action> — Reply to this email directly, view it on GitHub <https://github.com/openai/codex/issues/29533?email_source=notifications&email_token=B3CHVCMYWSDXS5CI7GH5EGD5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4775134599>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B3CHVCJNCRYN4MX3GFPINYT5BHVSJAVCNFSNUABFKJSXA33TNF2G64TZHM4TMNJUGE2TMNBZHNEXG43VMU5TINZSGIYTMNBVGY3KC5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/B3CHVCN6KP7FJ7U6APL3XU35BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android <https://github.com/notifications/mobile/android/B3CHVCLNPYN4BYI4HAJTVQT5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you authored the thread.Message ID: @.***>

동시 접속은 나의 노트북과 데스크탑입니다.

2026년 6월 23일 (화) 오전 11:53, 유스테이 @.***>님이 작성:

[image: image.png] 2026년 6월 23일 (화) 오전 11:47, github-actions[bot] @.***>님이 작성: > github-actions[bot] left a comment (openai/codex#29533) > <https://github.com/openai/codex/issues/29533#issuecomment-4775134599> > > Potential duplicates detected. Please review them and close your issue if > it is a duplicate. > > - #28000 <https://github.com/openai/codex/issues/28000> > - #28072 <https://github.com/openai/codex/issues/28072> > > Powered by Codex Action <https://github.com/openai/codex-action> > > — > Reply to this email directly, view it on GitHub > <https://github.com/openai/codex/issues/29533?email_source=notifications&email_token=B3CHVCMYWSDXS5CI7GH5EGD5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4775134599>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/B3CHVCJNCRYN4MX3GFPINYT5BHVSJAVCNFSNUABFKJSXA33TNF2G64TZHM4TMNJUGE2TMNBZHNEXG43VMU5TINZSGIYTMNBVGY3KC5QC> > . > Triage notifications, keep track of coding agent tasks and review pull > requests on the go with GitHub Mobile for iOS > <https://github.com/notifications/mobile/ios/B3CHVCN6KP7FJ7U6APL3XU35BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> > and Android > <https://github.com/notifications/mobile/android/B3CHVCLNPYN4BYI4HAJTVQT5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. > Download it today! > You are receiving this because you authored the thread.Message ID: > @.***> >

빨리 해결방법을 제시해주세요,

2026년 6월 23일 (화) 오전 11:54, 유스테이 @.***>님이 작성:

동시 접속은 나의 노트북과 데스크탑입니다. 2026년 6월 23일 (화) 오전 11:53, 유스테이 @.>님이 작성: > [image: image.png] > > 2026년 6월 23일 (화) 오전 11:47, github-actions[bot] @.>님이 > 작성: > >> github-actions[bot] left a comment (openai/codex#29533) >> <https://github.com/openai/codex/issues/29533#issuecomment-4775134599> >> >> Potential duplicates detected. Please review them and close your issue >> if it is a duplicate. >> >> - #28000 <https://github.com/openai/codex/issues/28000> >> - #28072 <https://github.com/openai/codex/issues/28072> >> >> Powered by Codex Action <https://github.com/openai/codex-action> >> >> — >> Reply to this email directly, view it on GitHub >> <https://github.com/openai/codex/issues/29533?email_source=notifications&email_token=B3CHVCMYWSDXS5CI7GH5EGD5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4775134599>, >> or unsubscribe >> <https://github.com/notifications/unsubscribe-auth/B3CHVCJNCRYN4MX3GFPINYT5BHVSJAVCNFSNUABFKJSXA33TNF2G64TZHM4TMNJUGE2TMNBZHNEXG43VMU5TINZSGIYTMNBVGY3KC5QC> >> . >> Triage notifications, keep track of coding agent tasks and review pull >> requests on the go with GitHub Mobile for iOS >> <https://github.com/notifications/mobile/ios/B3CHVCN6KP7FJ7U6APL3XU35BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> >> and Android >> <https://github.com/notifications/mobile/android/B3CHVCLNPYN4BYI4HAJTVQT5BHVSJA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINZXGUYTGNBVHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. >> Download it today! >> You are receiving this because you authored the thread.Message ID: >> @.***> >> >