Codex desktop update forces phone verification for existing account, blocked by max phone-number accounts, cannot work

Resolved 💬 1 comment Opened Jun 24, 2026 by mastr358 Closed Jun 24, 2026

What version of the Codex App are you using (From “About Codex” dialog)?

26.616.81150

What subscription do you have?

Business

What platform is your computer?

Darwin 25.5.0 arm64 arm

What issue are you seeing?

I cannot log in into Codex.
Today's update borked it and requires phone number to log in, while chatgpt.com login doesn't. I don't know why it's telling me "This phone number is already linked to the maximum number of accounts.". I have two openai accounts, personal with personal gmail, and work-paid openai account (work gmail). I have only one phone number.
Logout from browser didn't help. Re-download of Codex app didn't help.
It's blocking me from working with Codex. I will not be getting a new phone number because of this. Please fix it.
Codex version 26.616.81150.

What steps can reproduce the bug?

don't know, try to log in with more than one account?

What is the expected behavior?

Let me log in into Codex when I have two accounts, work and personal, don't punish me for using ChatGPT.

Additional information

_No response_

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