Codex CLI and desktop app report usage limit despite Plus account showing available quota

What version of Codex CLI is running?

v0.142.3

What subscription do you have?

ChatGPT Plus

Which model were you using?

gpt-5.5 with reasoning high, summaries auto

What platform is your computer?

Windows 11, x64

What terminal emulator and version are you using (if applicable)?

Windows Command Prompt (cmd.exe). The same account also fails in the Codex desktop app.

Codex doctor report

codex doctor --json is not available or did not produce a usable report on my installation.

What issue are you seeing?

I am seeing a Codex entitlement / quota synchronization issue, not a normal usage-limit issue.

My ChatGPT account is [[gljk76073@gmail.com](mailto:gljk76073@gmail.com)](mailto:gljk76073@gmail.com) and it is a Plus account.

Codex CLI /status shows:

• Codex CLI version: v0.142.3
• Account: [[gljk76073@gmail.com](mailto:gljk76073@gmail.com)](mailto:gljk76073@gmail.com) (Plus)
• Model: gpt-5.5, reasoning high, summaries auto
• 5h limit: 99% left, resets at 21:01
• Weekly limit: 100% left, resets at 16:33 on 4 Jul
• premium limit: blank

The Codex usage page also shows available quota:

• 5-hour limit: 99% left
• Weekly limit: 100% left
• Remaining credits: 0
• Account shows Plus

However, when I send any message in Codex CLI, I immediately receive this error:

You've hit your usage limit. Upgrade to Plus to continue using Codex
(https://chatgpt.com/explore/plus), or try again at Jul 27th, 2026 10:52 AM.

The Codex desktop app also cannot be used with the same account.

I have already tried the following:

1. Logged out and logged back in multiple times.
2. Used ChatGPT device authorization login:

codex login --device-auth

1. Confirmed /status shows the correct Plus account:

gljk76073@gmail.com (Plus)

1. Checked the Codex usage page, which shows available quota.
2. Checked /debug-config.
3. Used one available usage-limit reset.
4. Tested lower reasoning effort.

/debug-config shows:

Config layer stack (lowest precedence first):
  1. system (C:\ProgramData\OpenAI\Codex\config.toml) (enabled)
  2. user (C:\Users\94392\.codex\config.toml) (enabled)

Requirements:
  <none>

When testing reasoning.effort=minimal, I received a different error:

{
  "error": {
    "message": "The following tools cannot be used with reasoning.effort 'minimal': image_gen, web_search.",
    "type": "invalid_request_error",
    "param": "tools",
    "code": null
  }
}

This does not look like a normal rate-limit issue because both the Codex usage page and Codex CLI /status show that my Plus account has available quota. But both Codex CLI and the Codex desktop app still block all requests with a usage-limit error.

Expected behavior:
Codex should allow requests because the account is Plus and the 5-hour and weekly limits both show available quota.

Actual behavior:
Codex blocks all requests immediately with a usage-limit / upgrade-to-Plus error.

Please check whether my Codex entitlement, workspace quota state, premium limit state, or account usage state is incorrectly synchronized.

What steps can reproduce the bug?

Uploaded thread: 019f0841-5d77-7083-b35c-434848de73e0

What is the expected behavior?

Codex CLI and the Codex desktop app should allow requests because the account is a ChatGPT Plus account and both the Codex web usage page and CLI /status show available quota.

Expected behavior:

• The CLI should process a simple prompt normally.
• The desktop app should also work with the same Plus account.
• The usage-limit error should not appear when /status shows 99% 5-hour quota remaining and 100% weekly quota remaining.
• If there is a separate premium limit or entitlement issue, the CLI should show a clear and accurate error message instead of saying to upgrade to Plus.

Additional information

This does not appear to be a normal rate-limit issue or a model selection issue.

Reason:

• The account is confirmed as ChatGPT Plus.
• Codex CLI /status shows the correct Plus account.
• Codex CLI /status shows 99% 5-hour limit remaining.
• Codex CLI /status shows 100% weekly limit remaining.
• The Codex web usage page also shows available quota.
• The Codex desktop app also fails, so this is unlikely to be only a local CLI installation, npm, PATH, or terminal issue.
• A usage reset was already used, but the same error still appears.
• /debug-config shows no requirements or special policy restrictions.

This looks like a server-side Codex entitlement, workspace quota state, premium limit state, or account usage synchronization issue.

Screenshots attached:

1. Codex web usage page showing available quota.
2. Codex CLI /status showing Plus account and available quota.
3. Codex CLI /debug-config.
4. Usage-limit error.
5. Minimal reasoning invalid_request_error.
6. Codex desktop app failure.