Unable to do anything in codex - timeout or failed to retrieve/archive error message

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.623.42026

What subscription do you have?

Enterprise with Cisco

What platform is your computer?

PC

What issue are you seeing?

For the last 3 days I have been unable to use codex. I get a timeout error anytime I try to create a new chat. If I try to archive an old chat I get a "failed to archive" error. And if I try to go back to a previous chat I receive and error saying unable to retrieve.

I have restarted the app, restarted my computer, updated the codex app when a new download was available - none of these things helped. I saw a case similar to this and it talked about a mcp that was blocking new chats. I have no idea how to identify if or which mcp could be causing that but I uninstalled the most recent ones I could think of and restarted my app afterwards. Still no change.

Please help!

What steps can reproduce the bug?

Feedback ID: no-active-thread-019f0c08-7985-79d2-b7c6-d6ddb9a7e005

What is the expected behavior?

The expected behavior is that I can start a new chat, archive old ones, or review old ones with no issues.

Additional information

_No response_