Did not receive reset count or reset button
What version of the Codex App are you using (From “About Codex” dialog)?
26.623.70822
What subscription do you have?
plus
What platform is your computer?
Microsoft Windows NT 10.0.19045.0 x64
What issue are you seeing?
I am using Codex App version 26.623.70822 on a Plus subscription.
Other accounts have received the reset count / reset button compensation, but this account has not received it. I checked the Codex App and my account status, but I still cannot see the reset count or reset button.
Expected behavior:
The reset count / reset button should appear for this account as it did for my other accounts.
Actual behavior:
This account did not receive the reset count / reset button.
I would also like to ask whether it is possible to compensate the reset credits that this account did not receive previously.
Since my other accounts received the reset count / reset button compensation, but this account did not, I feel that this account has been treated unfairly. I am not sure whether this was caused by a system issue or an account-specific problem, but I hope the missing compensation can be reviewed and restored if possible.
Thank you for checking this.
<img width="399" height="337" alt="Image" src="https://github.com/user-attachments/assets/171df72a-e13e-4dbf-9ac4-ec2b95046c8d" />
What steps can reproduce the bug?
I am using Codex App version 26.623.70822 on a Plus subscription.
Other accounts have received the reset count / reset button compensation, but this account has not received it. I checked the Codex App and my account status, but I still cannot see the reset count or reset button.
Expected behavior:
The reset count / reset button should appear for this account as it did for my other accounts.
Actual behavior:
This account did not receive the reset count / reset button.
I would also like to ask whether it is possible to compensate the reset credits that this account did not receive previously.
Since my other accounts received the reset count / reset button compensation, but this account did not, I feel that this account has been treated unfairly. I am not sure whether this was caused by a system issue or an account-specific problem, but I hope the missing compensation can be reviewed and restored if possible.
Thank you for checking this.
What is the expected behavior?
The reset count / reset button should appear for this account as it did for my other accounts.
Additional information
_No response_
8 Comments
Same here. I'm on Codex Pro 20, and I didn't get the last reset (the June 28th one) or this latest one either. But strangely, I found that the quota for GPT-5.3-Codex-Spark has been reset.
<img width="850" height="671" alt="Image" src="https://github.com/user-attachments/assets/a73c368c-021c-4aa9-8323-a92b54c8a7f7" />
Same. My account has never received the banked reset since the feature launched on June 11, 2026. I don't see "1 reset available" in Settings → Usage, Desktop App, CLI, or anywhere else. I have checked after multiple app updates and restarts.
However, my friend's account (same subscription tier) received and can use the reset normally. This suggests it might be an account-specific or rollout issue on the server side.
same here. Have not received the last and current reset.
Same issue here. My Codex account does not show any reset count or reset button in the app usage UI.
I checked the Codex Desktop app/account state, but I still cannot find "1 reset available" or any equivalent reset control. Based on the other comments here, this looks less like a local UI/cache issue and more like an account-specific entitlement or rollout issue on the server side.
Could the team please check whether affected accounts are missing the reset-credit entitlement/flag, and whether previously missed reset credits can be restored? I can provide app version, screenshots, or a Feedback ID if needed.
Update as of 2026-07-06: my account still does not show any reset count or reset button.
I checked the Codex Desktop usage UI again today, and I still cannot find "1 reset available" or any equivalent reset control. Restarting/checking the app has not changed the account state. This still appears to be unresolved for my account.
Same issue here, never gotten one.
Since I subscribed to Pro two months ago, I haven't received it even once, including today.
Same issue here, never gotten one.