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Codex Issues / #31160

Computer Use unavailable on Intel macOS: x64 package lacks macOS service app

Open 💬 5 comments Opened Jul 5, 2026 by wushijie7866
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What version of the Codex App are you using (From “About Codex” dialog)?

Codex app 26.623.101652, build 4674

What subscription do you have?

Personal account

What platform is your computer?

Darwin 22.6.0 x86_64 i386; macOS 13.7.8 (22H730); MacBook Pro 13-inch 2020 Intel Core i5

What issue are you seeing?

Computer Use and Record & Replay are documented as available in the Codex app on macOS in supported regions, but they are unavailable on this Intel Mac.

The installed official x64 Codex app package does not include the macOS Computer Use plugin/service bundle. The Apple Silicon packages do include the plugin/service, but the service executable is arm64-only, not universal, so it cannot run on Intel macOS.

Observed locally:

  • Settings does not provide a usable Computer Use install path on this Intel Mac.
  • Record & Replay is not available.
  • Installed openai-bundled plugins are only browser, chrome, latex, and sites.
  • Missing from the x64 package: computer-use, record-and-replay, Codex Computer Use.app, and SkyComputerUseService.
  • ~/.codex/computer-use contains only config.json and no Codex Computer Use.app.

Relevant log line:

Failed to reconcile managed Computer Use service appshotsEnabled=true errorMessage="Failed to spawn managed Computer Use service" nodeReplEnabled=false

What steps can reproduce the bug?

  1. Install the official Intel Codex app from https://persistent.oaistatic.com/codex-app-prod/Codex-latest-x64.dmg or the x64 appcast package.
  2. Open Codex on Intel macOS 13.7.8.
  3. Try to set up Computer Use / find Record & Replay.
  4. Inspect the installed app bundle under /Applications/Codex.app/Contents/Resources/plugins/openai-bundled/plugins.
  5. Compare official public packages from the prod and beta appcasts.

Package checks performed:

Result: entries 10594, computer-use-plugin False, record-and-replay False, service-count 0.

Result: entries 10548, computer-use-plugin False, record-and-replay False, service-count 0.

  • prod arm64 latest and older prod/beta arm64 packages do include plugins/openai-bundled/plugins/computer-use/Codex Computer Use.app/Contents/MacOS/SkyComputerUseService, but lipo reports the service is a non-fat arm64 executable.

Example arm64 service result:

Mach-O 64-bit executable arm64
Non-fat file: architecture: arm64

What is the expected behavior?

Computer Use should either be installable and usable on Intel macOS, or the app/docs should clearly state that Computer Use and Record & Replay require Apple Silicon on macOS.

Ideally, please publish an official x86_64 or universal macOS Computer Use service/plugin in the x64 Codex package, or provide an official Intel-compatible install path.

Additional information

Copying the Apple Silicon plugin/service into the Intel x64 app does not solve this. The macOS Computer Use service is a native Mach-O executable. lipo can combine architecture slices only when both slices already exist; it cannot translate an arm64-only binary into x86_64. Rosetta works in the opposite direction on Apple Silicon Macs and does not allow Intel Macs to run arm64 macOS binaries.

Checked official docs:

View original on GitHub ↗

5 Comments

github-actions[bot] contributor · 1 month ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #30049

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bigmikezq-max · 12 days ago

Confirmed this is still reproducible on the current production Intel build as of 2026-08-16.

Environment:

  • macOS 15.7.7 (24G720)
  • Intel / x86_64
  • ChatGPT/Codex desktop 26.810.52044, build 6662
  • Official x64 production appcast reports 26.810.52044 as the latest build

Current state:

  • The feature flag is enabled: computerUseEnabled=true
  • The bundled helper is absent:

/Applications/ChatGPT.app/Contents/Resources/cua_node/lib/node_modules/@oai/sky/Codex Computer Use.app

  • The canonical managed helper is absent:

$HOME/.codex/computer-use/Codex Computer Use.app

  • Startup log:

Failed to reconcile managed Computer Use service ... errorMessage="Failed to spawn managed Computer Use service" ... nodeReplEnabled=true

I also checked the current official packages without modifying the installation:

  • prod x64 26.810.52044: no macOS Codex Computer Use.app / SkyComputerUseService
  • beta x64 26.727.40816: no macOS helper; the matching native entries are Windows executables plus JS policy/telemetry files
  • prod arm64 26.810.52044: the helper exists, but SkyComputerUseService is a thin arm64 Mach-O (CPU_TYPE_ARM64), not universal and has no x86_64 slice

So copying the current Apple Silicon plugin into the Intel build is not viable. The public documentation still describes Computer Use as available on macOS without stating an Apple Silicon requirement. Please ship an OpenAI-signed x86_64/universal helper or document the platform restriction and disable the unusable Intel UI/feature flag.

kruid1-2 · 10 days ago

Reproduced again on the current Intel/x64 desktop release. This is still affecting Appshots, not only the Computer Use settings UI.

Current environment

  • MacBook Pro MacBookPro16,1, 6-core Intel Core i7, x86_64
  • macOS 26.5.1 (25F80)
  • ChatGPT/Codex desktop 26.810.52044 (build 6662)
  • Previous affected build: 26.810.41047 (build 6570)
  • Bundle ID: com.openai.codex

Updating through the official in-app updater did not resolve the failure.

Current behavior

The double-Command hotkey is registered and received, and an Appshot capture request is created. The request then fails before producing either screenshot data or Accessibility text:

Failed to spawn managed Computer Use service
failureReason=start_request_failed
hadAxText=false
hadScreenshot=false
permissionGrantState=undefined

Neither expected helper location exists:

/Applications/ChatGPT.app/Contents/Resources/cua_node/lib/node_modules/@oai/sky/Codex Computer Use.app
~/.codex/computer-use/Codex Computer Use.app

The runtime openai-bundled marketplace contains only sites, browser, chrome, latex, and visualize; it does not contain computer-use.

Official x64 archive check

I inspected the complete ZIP central directory of the official full x64 archive, independently of the updater delta:

https://persistent.oaistatic.com/codex-app-prod/ChatGPT-darwin-x64-26.810.52044.zip
ZIP entries parsed: 6719
Entries under @oai/sky: 210
Entries containing "Codex Computer Use.app": 0

The bundled @oai/sky is version 0.6.11. Its package metadata declares macOS Computer Use executable paths, but the x64 archive does not contain those files. A clean reinstall of this same full x64 build therefore would not provide the helper.

The installed x86_64 app also fails codesign --verify --deep --strict after the official in-app update with:

invalid signature (code or signature have been modified)

Sanitized log excerpt

2026-08-17T15:03:27.323Z info Registering appshot hotkey hotkey=DoubleCommand
2026-08-17T15:03:27.330Z info Registered appshot hotkey hotkey=DoubleCommand
2026-08-17T15:03:38.294Z warning Failed to reconcile managed Computer Use service appshotsEnabled=true computerUseEnabled=true errorMessage="Failed to spawn managed Computer Use service" nodeReplEnabled=true skysightEnabled=false
2026-08-17T15:03:45.239Z info Appshot hotkey pressed hotkey=DoubleCommand
2026-08-17T15:03:45.262Z info Appshot shortcut received
2026-08-17T15:03:45.287Z info Appshot capture request created source=hotkey
2026-08-17T15:03:45.306Z info Appshot capture start request sent source=hotkey
2026-08-17T15:03:45.744Z warning Codex Computer Use capture worker failed errorMessage="Failed to spawn managed Computer Use service" failureReason=start_request_failed
2026-08-17T15:03:46.028Z info Appshot capture settled failureReason=start_request_failed hadAxText=false hadScreenshot=false permissionGrantState=undefined source=hotkey status=failed

Request IDs, window IDs, account data, session contents, target application identifiers, and stack traces were omitted.

Please either publish an x86_64/universal computer-use payload containing Codex Computer Use.app, or explicitly gate and document Appshots/Computer Use as unavailable on Intel. The public Appshots documentation currently says the feature is available in the macOS desktop app and does not list an Intel exclusion.

amason65 · 9 days ago

I’m seeing the same issue on an Intel Mac:

  • ChatGPT/Codex app: 26.810.41047, build 6570
  • macOS: 15.7.7
  • Architecture: x86_64 Intel

Settings > Computer use shows Locked use, but enabling it returns:
“Unable to update Locked use.”

Local logs repeatedly report:
“Failed to spawn managed Computer Use service.”

Inspection shows that the Intel app has no Codex Computer Use.app/SkyComputerUseService, while the current official Apple Silicon installer contains an arm64-only helper. Copying that helper cannot work on Intel.

Please provide an x86_64 or universal Computer Use/Locked use helper, or hide/disable the Locked use control on Intel Macs until an Intel-compatible package exists. This also appears related to issue #28853.

fengliang477 · 4 days ago

I can reproduce this on the current Intel/x64 desktop build after updating, restarting, changing networks, and signing out and back in.

Environment

  • ChatGPT/Codex desktop app: 26.818.61809 (build 7019)
  • macOS: 26.6.2 (25G83)
  • Architecture: Intel / x86_64
  • Installed application: /Applications/ChatGPT.app

Observed behavior

  • Computer Use is absent from Plugins and Settings.
  • The following components are absent from both the application bundle and the local plugin cache:
  • computer-use
  • Codex Computer Use.app
  • SkyComputerUseService
  • Startup logs report:
computerUseEnabled=true
Failed to reconcile managed Computer Use service ... errorMessage="Failed to spawn managed Computer Use service"
  • The bundled marketplace contains only these six plugins:
codex-app-tools
sites
browser
chrome
latex
visualize

There is no computer-use plugin.

Additional checks

The application's code signature is valid:

/Applications/ChatGPT.app: valid on disk
/Applications/ChatGPT.app: satisfies its Designated Requirement

Lower-level components such as sky.node, cua_node/bin/node, and cua_node/bin/node_repl are present as x86_64 binaries. However, the actual Computer Use plugin and managed service application are missing.

Browser and Chrome tools work normally.

Updating to 26.818.61809, restarting the application, changing networks, and signing out and back in did not resolve the problem.

About the proposed patch

I also reviewed the patch-codex-computer-use-758.sh workaround referenced in another issue.

The script:

  • Downloads the ARM64 Codex 26.422.71525 package.
  • Extracts an ARM64-only Computer Use helper.
  • Targets the older /Applications/Codex.app installation layout.
  • Replaces files and applies an ad-hoc signature to the application.

This does not provide an x86_64 version of SkyComputerUseService and is not compatible with the current Intel installation at /Applications/ChatGPT.app. An Intel Mac cannot execute the ARM64-only helper, so I did not apply the patch.

This still appears to be an Intel/x64 packaging or distribution gap. Please either ship an OpenAI-signed x86_64 or universal Computer Use helper/plugin, or explicitly document that Computer Use is unavailable on Intel Macs and hide the unavailable controls.