Pro account never received promised free banked Codex reset
What happened
I am a ChatGPT Pro user and my account never received the free banked Codex rate-limit reset that OpenAI announced for Go, Plus, Pro, and Business users.
The reset has never appeared in my Codex usage dashboard or profile menu.
Official references
OpenAI announcement, June 12, 2026:
https://x.com/OpenAI/status/2065225362544726371
Help Center, using Codex with your ChatGPT plan:
https://help.openai.com/en/articles/11369540-using-codex-with-your-chatgpt-plan
ChatGPT Release Notes:
https://help.openai.com/en/articles/6825453-chatgpt-release-notes
Related reports
This looks related to existing reports where Pro users also did not receive the reset:
- #30726
- #28504
Expected behavior
The account should have one free banked Codex reset credited, or support should be able to audit the Codex reset-bank ledger and explain why the Pro account was skipped.
Actual behavior
No banked reset is visible or usable on the Pro account.
Request
Please audit/fix the Codex reset-bank entitlement for Pro accounts that were skipped during the rollout, and credit the promised free banked reset.
6 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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I reviewed the possible duplicates. This is the same entitlement failure class, but I am keeping this open because my Pro account is still affected and still has no banked reset credited.
Related:
The issue is not just documentation confusion. The account-level reset-bank entitlement appears missing for affected Pro users.
I’m experiencing the same issue on my ChatGPT Pro account.
The complimentary banked reset is still not visible in either my Codex usage dashboard or profile menu. I understand that other eligible users have already received the reset, but it has not been credited to my account.
Same issue here! I'm from the United States
Confirmed this issue as well
Ssame issue on my ChatGPT Plus account, didn't receive any banked resets