Reset failed, did not apply and 1 reset is wasted

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• #31601
• #31575
• #31532
• #31450

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I'm experiencing the exact same issue.

Subscription: ChatGPT Plus
Platform: Windows (ChatGPT desktop app)
App version: 26.630.12135

I had 3 resets available. I redeemed 1 reset on July 8, the reset
counter dropped (3 -> 2), but my usage limit did not change/refresh
at all after that.

Current state in the app:

• 5 hour usage limit: 99% left, resets 8:39 AM
• Weekly usage limit: 0% left, resets Jul 14

So the weekly limit is completely exhausted (0%) even though I
redeemed a reset specifically to restore it. The reset was consumed
(counter went from 3 to 2) but had zero effect on the weekly limit.

I tried logging out and back in / re-authenticating, and nothing
changed.

The remaining 2 resets are now unused because I don't want to lose
them the same way. Can OpenAI restore the wasted reset, and confirm
a fix timeline? This looks like the same duplicate-pattern bug as
#31601, #31575, #31532, #31450.

Same problem here. I went from 3 resets to 2 resets. Yet still at 0%.

Same here. I had 4 resets total. Used 1 around a week ago, worked seamlessly. Used 1 today, didn't work and reset got used up as well (went from 3 to 2).

Same issues, I hit 0 % 5-hour and weekly, so I used a reset.
The reset was consumed and the counter went from 3 to 2, but it did not reset the limits and still shows I am out of Codex messages.

Same issue here, wasted 1 of my reset cause of this bug :)

Same here

same here, after clicking reset nothing happened and the limit is still shown

Same here, on the Codex CLI. After resetting via the /usage command, nothing happened, and the limit is still shown.

i had the same thing ~50 minutes ago.

While working near the 5h window, I received a pop-up offering a usage reset. I clicked it, and the UI confirmed the reset was successful and showed zero resets remaining. However, my usage did not actually reset; instead, I was immediately blocked by the "out of messages" screen asking me to upgrade or add credits. The reset was consumed, but I remain blocked from using the app.

Not again. 😩

+1 Just had this happen on CLI, reset using /usage, no longer showing, did not reset.

Same issue here.

This is not normal rate-limit behavior. I had 2 resets, used one, and the counter dropped to 1, but the reset was not reliably applied.

My /status output is basically traveling between Terra and Luna: the same account and same CLI version alternates between 0% weekly remaining, 99% weekly remaining, and then back to 0% again. The Codex cloud usage page shows the same contradiction: sometimes “Usage limit reached” at 0%, sometimes 99% remaining.

This is not explained by the 2x promotion ending, plan limits, or credits. A banked reset was consumed, while the quota state became internally inconsistent across CLI and cloud usage.

The global reset OpenAI appears to have issued today may temporarily mask the problem, but it does not fix the actual bug: user-triggered resets can be consumed without reliably restoring the quota bucket.

Please do not close this as “working as intended” or “rate limit reached”. The bug is that reset consumption and quota application are out of sync. This needs server-side investigation of the reset redemption event and quota bucket state.

<img width="530" height="1356" alt="Image" src="https://github.com/user-attachments/assets/32c25eca-2199-4e35-9b91-73ce70f75c68" />

I just wasted two resets, usage jumps between 0% and 100% :-(

Edit: Just one is wasted, the second one has been applied and usage is consistent now.

Wasted 2 resets... 0% left for the next few ours and weekly not reset at all which is pretty worrisome. Interestingly have 4 tabs running in sol ultra different worktrees and goals and those keep going. the limit alert only seems to pop in chats that finished a goal when i try to send a new message and follow up

PS: just noticed /status shows my account as "Plus" however i actually have a "Pro" account... what a mess

I dont want to use my other resets in case they get consumed without redemption...

Same issue today on MacOS with the ChatGPT/Codex app. Reset was applied, a little bar refilled to 100%... but then a moment later it was back down to 0%.
The reset was consumed (from 3 down to 2) but no reset ocurred.

In /status in the CLI I am listed as having a "Plus" account instead of "Pro".
Usage was declining at a VERY RAPID RATE as well (as if it was consuming a 'plus' level quota?) Three active threads used 100% of the 5-hour quota in approximately 10 minutes.

Codex reports having used 498.3k tokens today, over the course of 3 x 5-hour windows. (4 windows if one includes the failed reset.) In contrast, 519 million tokens were used yesterday over 4 x 5-hour windows.

Codex has an "upgrade to Pro" link -- I already have Pro.

App version: 26.707.30751

Feedback ID: 019f4aff-5b42-7e53-b09e-dcf5dfd7bd27

Same for me.
I got the message saying that 3% left, at that point I did a reset but nothing happened and reset was used. Next thing I got a message saying I'm out of tokens.

I experienced the same issue today in the ChatGPT app for macOS. The animation inside the modal showed the usage resetting to 100%, but after closing it, the app still displayed 0% remaining for the five-hour window and 30% for the weekly limit.

The usage page showed the same unchanged limits, so the resets do not appear to have been applied. I used two of my reset allowances trying to fix this, which is quite frustrating.

I am on a ChatGPT Plus subscription.

The same thing happened to me. I reset the ChatGPT app on Windows. It applied temporarily but then it went back and wasted 1 reset.

Same issue for me. 2 resets wasted.

Same issue for me. Wasted first usage reset. However, upgrading the codex and trying again helped.

Same exact issue, here. Reset wasted. I would hope for reimbursements.

Same exact issue, here. Reset wasted. I would hope for reimbursements.

Same issue!
I just clicked to use a banked reset. When I click, the codex UI have UI effect seems resetting both weekly+5h limit to 100%.
However, when I try sending any prompt, limits back to 0 while reset is gone!

Same issue here. I had 3 resets. Applied it when it ran out of tokens while the task was running. It worked briefly but then afterwards it went back to 0%.

I restarted the app afterwards, now it is saying a new reset was granted to me, but when I checked, it wasn't true. I still see 2 resets and usage is at 0%. I'm afraid using any further resets and losing them too.

Same here

Same here. Used 1 reset because the 5hr limit was reached and I have one reset expiring tomorrow. After reset it shortly showed usage back to 0% (so looked like it worked), but after one request, it was back to values before reset. Exited app, restarted it, usage shows as if reset worked. One prompt and back to pre-reset values.

Same issue here.

Same

same here, donno what to do now. I'm afraid to use the second reset.

same

I just used one of my usage reset, the usage limits from the codex app are show as full now but the codex CLI still show the exhausted limits, and when I prompt it gives me the usual message:

You've hit your usage limit. Visit ...

also if I refresh from https://chatgpt.com/codex/settings/usage, sometimes I see 100%, most of the time I see 0%

it seems like my reset it's not working

I'm curious - has anyone been able to successfully use a reset after having this bug?
Is it even worth trying or am I going to lose another reset?

Same thing just happened to me. 2 resets burned for nothing.

I used a reset in the Codex cli macOS an hour earlier, and it didn't seem to have any effect.

Wasted a Reset –
The reason I fell for it was because even when my 5h and weekly usage was 0 - It continued to do the work for quite some time on sol ultra high – when I used the reset - it immediately went from 100 to 0 – I thought may be I have used all the limits and did the reset again with another loss

Additionally: don't know if I imagine it, but I doubt it since I use Codex for a while and played a lot in the last days with latest 5.6 models. After the "reset" the 5h session and weekly limits are burning through usage at lightning speed. Where before I had multiple parallel sessions and was unable to reach 5h limit, now a single session (same as before reset, just resumed), reaches 5h limit in 1h max. A single session. Same as before the reset.
It is like the reset actually reseted the account to Plus ( I am on Pro 20x!!)... So something changed, but not the usage.

I just had this occur myself using codex cli..... @tibo-openai any fixes for this seemingly often recurring issue.

Using my last banked reset did work. but i still lost one in the process which SUCKS.

Same issue! I just clicked to use a banked reset. When I click, the codex UI have UI effect seems resetting both weekly+5h limit to 100%. However, when I try sending any prompt, limits back to 0 while reset is gone!

Just tried to use a reset on the latest version ChatGPT desktop app again today, this time it works!

Same issue scared to push it again.

Same issue. Went from 1 to 0. Now I have no credit.

Same bug. Version 26.715.21425
Released Jul 17, 2026

Same thing happen yesterday, and I lost my 2 on 3 reset

Had this happen to me, however after restarting Codex the weekly counter went to 100%.

iteventually updated like 4 hours later lol

If it happens again, try restarting Codex before applying a second reset.
I used a reset today, it showed the animation, then went back down to 0 %, but after closing Codex completely and starting it again it correctly showed 100 %.

It happened again to me today. Reset, animation shown, but no actual reset. Tried to restart the app, logged out and in again, no change, still at 0%. This happened after my entire quota went from 100% to 0% in one day with light to moderate work, so I guess something is fishy with the usage counters also... Never had this kind of usage before, usually I ended up the week at 20% while doing really heavy work. Something changed.

Edit: It eventually reset after 30 mins, so the issue is probably the resets are queued and the queue is sometimes long, sometimes short. I guess the real issue is a UX one, since the user doesn't know that and he might think reset failed. I am curious out of everyone here that had the issue, how many actually received the reset later. Usually people report an issue, but if the reset eventually happened they dont come back to report this too...

@tibo-openai, any chance you can look at this please?

happened to me just now, I guess I need to wait since there is some sort of queue, but this is a UI/UX issue

I am seeing the same issue.

My account has a visible "Redeem usage limit reset" option, but clicking redeem fails.

Request:

POST /backend-api/wham/rate-limit-reset-credits/consume

Response:

{
  "detail": {
    "code": "rate_limit_reset_ineligible"
  }
}

Account:

• ChatGPT Plus user

Reset credit ID:

RateLimitResetCredit_1e4f42d5462081918b1468becb271fd1

I already tried logging out and logging back in, but the issue remains.

The confusing part is that the UI shows the reset credit as available, while the backend rejects redemption as ineligible. This looks like an entitlement mismatch between the frontend and backend.

Could someone check whether this reset credit is correctly assigned to my account or whether the eligibility state needs to be refreshed?

@tibo-openai

I experienced a very similar issue on ChatGPT Pro account.

• Subscription: ChatGPT Pro
• Date and time: July 27, 2026, at approximately 20:30 UTC
• Result: 100% after reset → one Codex response → 0%
• The consumed reset was not restored

Ive lost 2 resets since this now, and not sure any of the Codex team are aware/investigating

Happened to me again, but this time, after maybe 30 minutes, the reset was fully applied. The first time the reset was wasted.

Within these 30 minutes, it was swapping between 100% and 5%. I was checking all 3 sources (Codex app, Codex CLI, Codex web app). Each of them flipped back and forth. Neither of them permanently stayed at 100% within these 30 minutes.

I had created a support ticket, and these are some of the responses I received from the AI Agent after describing the issue.

Support: Thanks — this behavior is consistent with the reset applying to one eligible Codex rate-limit window, and then the UI refreshing and showing a different active limit window (Codex can have multiple “buckets”/windows).

I asked:

Does this mean that this is just a cache issue? As in, eventually it would reconcile? Or is there a chance that the reset ACTUALLY gets wasted?

Response:

It’s usually not “cache” so much as different rate-limit windows/buckets being shown at different times (there’s a single-bucket view and a multi-bucket view), so the UI can look like it “snaps back” when it refreshes to the active bucket. A reset credit only gets consumed when there’s an eligible window to reset; otherwise it won’t be spent (e.g., “nothingToReset”), and after consuming a reset the client should re-read limits rather than assuming.

I asked:

How do I prevent these issues from happening?

Response:

Best prevention: use one browser profile/session (avoid multiple Codex/ChatGPT tabs/windows when hitting “Use reset”), wait ~30–60 seconds after using a reset then hard refresh once, and avoid VPN/proxy/traffic-rewriting tools that can cause inconsistent session state. Also, since you still have 2 reset credits right now, your reset was not wasted.

Same issue

same issue.

same issue. sad 😭