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Codex Issues / #32311

Codex usage reset succeeded but quota remains at 0%, and two reset credits were consumed

Open 💬 8 comments Opened Jul 11, 2026 by stupidoge
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What version of the Codex App are you using (From “About Codex” dialog)?

26.707.41301

What subscription do you have?

plus

What platform is your computer?

Darwin 24.6.0 x86_64 i386

What issue are you seeing?

Hello OpenAI Support,

I am experiencing an issue with my Codex usage limit and usage reset credits.

I had reached my Codex usage limit, so I redeemed a usage reset credit. Codex displayed a message confirming that the reset was successful. However, after the reset:

  • My Codex usage still showed 0% remaining.
  • I was still unable to start or continue Codex tasks.
  • Refreshing and reopening Codex did not resolve the issue.

I initially assumed that this was a temporary display or synchronization bug. I therefore redeemed a second usage reset credit, but the same thing happened again: the reset was reported as successful, while the available usage remained at 0% and Codex was still unavailable.

As a result, two usage reset credits appear to have been consumed without restoring any usable Codex quota.

Environment:

  • Product: Codex desktop app
  • Operating system: macOS
  • Account plan: ChatGPT Plus
  • Issue type: Usage limit / reset credit / quota synchronization
  • Current displayed remaining usage: 0%

Expected behavior:

After redeeming a usage reset credit, my Codex usage allowance should be restored and I should be able to continue using Codex.

Actual behavior:

Codex confirms that the reset succeeded, but the available quota remains at 0%, Codex remains unusable, and the reset credit is consumed.

Could you please:

  1. Investigate whether the usage resets were correctly applied to my account.
  2. Restore the two reset credits that were consumed without restoring usage.
  3. Correct or resynchronize my Codex usage allowance.
  4. Confirm whether this is related to a known quota-accounting or reset-credit issue.

I can provide screenshots showing the successful reset confirmation, the 0% usage display, and any relevant timestamps if needed.

Thank you.

<img width="1356" height="860" alt="Image" src="https://github.com/user-attachments/assets/8f05b8cf-be5e-4299-90f3-f7c1f664ca0c" />

<img width="331" height="242" alt="Image" src="https://github.com/user-attachments/assets/cad2211f-3699-48ca-9eb0-eb7fedf537e8" />

What steps can reproduce the bug?

Feedback ID: no-active-thread-019f4efb-cd87-77e2-887d-a1aa6217e551

What is the expected behavior?

_No response_

Additional information

_No response_

View original on GitHub ↗

8 Comments

github-actions[bot] contributor · 10 days ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #32107
  • #32211
  • #32111
  • #31575
  • #31532

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glennfairchild · 10 days ago

Yes, I had exactly the same issue that occured to you occur to me accept I only lost one of the 2 resets I had available. Frustrating. Hopefully they can fix this bug

Neurnia · 9 days ago

I also had this exact same issue.

gigatardos · 9 days ago

Yes same issue here.

nightn · 9 days ago

Same issue here. The reset opportunity has been used up, but the quota has not been reset.

kangaroologist-ai · 8 days ago

I encountered what appears to be the same issue.

  • Plan: ChatGPT Pro
  • I had 3 available Full reset (Weekly + 5 hr) credits.
  • Around 2026-07-12 07:00 UTC, I redeemed one Full reset.
  • Immediately after redemption, both the 5-hour and weekly meters briefly showed 100% remaining.
  • After closing and reopening the Usage view, the weekly meter reverted to 0%, while the 5-hour meter remained refreshed.
  • The reset credit was still consumed (3 -> 2).

I contacted OpenAI Support. They told me that, according to their backend records, the redemption succeeded and they found

kangaroologist-ai · 8 days ago

Follow-up with the key detail from my support case:

OpenAI Support stated that they found no evidence that the redemption failed or was only partially applied. However, they were unable to explain why, immediately after I redeemed a Full reset (Weekly + 5 hr) at approximately 2026-07-12 07:00 UTC, both meters briefly showed 100% remaining, and then the weekly meter reverted to 0% after I reopened the Usage page, while the reset balance remained reduced from 3 to 2.

Support's position is that subsequent usage

nama-stuffs · 13 hours ago

Additional affected account reporting the same failure.

  • Plan: ChatGPT Plus
  • Date/time: 2026-07-20, approximately 16:20–16:30 CEST (Europe/Budapest)
  • Before redemption: weekly Codex allowance showed 0% remaining; at least one usage-reset credit was available
  • Action: redeemed one available reset credit
  • Actual result: the reset credit disappeared, but the weekly allowance remained at 0% and Codex remained unusable
  • Retried locally: closing and restarting Codex did not resynchronize the quota
  • Expected result: the weekly allowance should have been restored, or the reset credit should not have been consumed

Please inspect the server-side redemption transaction, restore the consumed reset credit or the intended weekly allowance, and prevent remaining credits from being consumed by the same failure. The paid subscription was canceled immediately afterward because the paid coding service remained unavailable after the credit was consumed.

No personal account identifiers are included here; they can be provided securely to OpenAI Support.