Banked reset announced for all accounts is missing from my account
Open 💬 7 comments Opened Jul 14, 2026 by MmRoble
What happened?
The banked reset announced for all accounts is not available on my account.
Announcement: https://x.com/thsottiaux/status/2076735790567338203?s=20
The announcement says the reset can be applied in the Codex desktop app or on the web to replenish weekly usage, but I do not see a reset available for my account.
Expected behavior
A banked reset should be visible and available to apply to my account, as described in the announcement.
Additional context
Could you please confirm whether the rollout is still in progress or whether my account may have been missed?
I can provide account-identifying details privately if needed, but I have intentionally not included them in this public issue.
7 Comments
Me too！
Missing Banked Resets After Upgrading from Pro 5x to Pro 20x
Dear OpenAI Support Team,
I am writing to report an issue with the banked resets associated with my account.
I did not receive the banked reset expected today, and I understand that several other users may be experiencing the same issue.
Earlier this week, I upgraded from Pro 5x to Pro 20x because the usage allowance under my previous plan was insufficient. Before the upgrade, I received banked resets normally. However, since upgrading to Pro 20x, I have not received any banked resets at all.
Could you please investigate whether the upgrade has affected my reset eligibility or schedule? I would appreciate it if you could verify my plan status and reset history and restore any missing resets if this was caused by an account or system error.
My account details are as follows:
Thank you for your assistance. I look forward to your response and a prompt resolution.
me neither. St. Tibo failed me T_T
same
Same situation here.
Same for yesterday and today resets
Same. Did support manage to help anyone resolve this? They were no help for me.
same here