Adding credits in Codex macOS 26.707.72221 automatically enables auto refill

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• #31987

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that should be a top priority to fix, but well, seems like OpenAI does not feel like it's important to fix that convenient issue that gives them more money.

Crazy mistakes like this seem to crop up more than crazy mistakes that give us free credits or money.

Codex UI incorrectly suggests that purchasing credits extends weekly usage limit

Summary

The Codex interface led me to believe that purchasing credits would allow me to continue using Codex immediately after reaching my weekly usage limit.

I followed the purchase flow exactly as presented by the UI, completed the payment successfully, but I still cannot use Codex.

This appears to be either:

• a UI/UX issue that misleads users about how credits work, or
• a billing issue where purchased credits are not applied.

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Environment

• Platform: ChatGPT Web and Desktop App
• Plan: ChatGPT Plus
• Date: July 17, 2026

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Steps to Reproduce

1. Reach the weekly Codex usage limit.
2. Codex displays the following message:

"You've reached your Codex and Work usage limit."

1. Click Add credits.
2. The purchase dialog states that buying credits allows you to continue using Codex after your balance runs out.
3. Purchase 500 credits.
4. Payment completes successfully.
5. Return to Codex.

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Expected Behavior

After purchasing credits:

• Credits should be added to the account.
• Codex should continue working using the purchased credits after the included weekly quota has been exhausted.

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Actual Behavior

Codex remains blocked.

The Usage Analytics page shows:

• Weekly usage remaining: 0%
• Credits remaining: 0

The application continues asking me to wait until the weekly reset or upgrade to Pro.

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Evidence

Payment receipt confirms:

• Purchase date: July 17, 2026
• Amount: R$110.00
• Credits purchased: 500
• Payment status: Paid

Support ticket has already been opened with OpenAI.

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Why this is a UX problem

The issue is not only that the credits were unavailable.

The interface explicitly guided me through a purchase flow that strongly implied purchasing credits would allow continued use of Codex after reaching the weekly limit.

A reasonable interpretation of the UI is:

"You reached your limit → Buy credits → Continue using Codex."

Instead, after payment:

• Weekly limit remained exhausted.
• Credit balance remained zero.
• Codex stayed unavailable.

This creates a confusing and misleading user experience.

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Suggested Improvements

If credits are not intended to bypass the weekly usage limit, the purchase flow should clearly state this before payment.

For example:

Purchasing credits does not extend your weekly usage allowance. Credits are only used after your account is eligible to consume them.

or

Credits cannot be used while your weekly plan limit is exhausted. Upgrading to Pro is required for additional usage.

If this is instead a billing issue, then the purchased credits should be correctly applied to the user's account.

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Impact: High (users may purchase credits expecting immediate access to Codex based on the current interface behavior).

The Codex interface led me to believe that purchasing credits would allow me to continue using Codex immediately after reaching my weekly usage limit. I followed the purchase flow exactly as presented by the UI, completed the payment successfully, but I still cannot use Codex.

This is not related to the issue discussed here. Also it's just an app bug. You get the credits and it is supposed to continue working after buying. If that's not the case, it's a bug and you should report it in a NEW issue.

Happened to me, 132 transactions in 24 hours with no alerts. Opened a response via the chatbot, but no human contact yet.