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Codex Issues / #33344

Bug: Weekly quota not reset in July 14 global reset (8M users milestone)

Open 💬 3 comments Opened Jul 15, 2026 by caijinghui
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What issue are you seeing?

On July 14, 2026, Tibo announced a global usage limit reset for all Codex users to celebrate reaching 8 million active users:
https://x.com/thsottiaux/status/2077114635308986427

However, my account did not receive this reset. My weekly quota remains at 0% with a reset date of July 20 — unchanged from before the announcement. Other users in my network confirmed they received the
reset, so this appears to be an account-specific miss rather than a delayed rollout.

This is the same pattern as issue #27027 (June 4 global reset not applied to some accounts).

What steps can reproduce the bug?

  1. Have a business workspace account with exhausted weekly quota
  2. A global reset is announced by the Codex team
  3. Check the Usage UI — the reset date and quota percentage remain unchanged while other accounts receive the reset

Screenshot

See attached: after the July 14 reset announcement, the Usage UI still shows 0% remaining with a July 20 reset date.

Expected behavior

Global resets announced for "all" users should apply to all paid accounts, including business workspace accounts.

Additional information

  • Desktop app, latest version
  • This is a recurring issue — #27027 documents the same problem from the June 4 reset
  • The Usage UI provides no visibility into whether a special reset event was applied or skipped for a given account

<img width="1303" height="931" alt="Image" src="https://github.com/user-attachments/assets/fa944445-a0b5-4226-aef5-cd7a2a485745" />

View original on GitHub ↗

3 Comments

github-actions[bot] contributor · 1 month ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #32972
  • #33017

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caijinghui · 1 month ago

Thanks for the review. These are not duplicates — they are different events:

| Issue | Event | Reset Type | Account Type |
|---|---|---|---|
| #32972 | 7M milestone | Banked reset (manual) | Personal |
| #33017 | 7M milestone | Banked reset (manual) | Personal |
| #33344 | 8M milestone (July 14) | Automatic weekly quota | Business Workspace |

Key differences:

  1. Different events: #32972/#33017 reference Tibo's 7M tweet; this is about the July 14 8M announcement
  2. Different reset type: Banked reset (must be manually redeemed) vs automatic weekly quota refresh
  3. Different account type: This is a business workspace account, not a personal Plus/Pro account

Additionally, I've noticed a pattern on X/Twitter: users reporting that they did NOT receive the reset are predominantly business/workspace accounts. Personal Plus/Pro users seem to have received it. This suggests the global reset may have been applied only to personal plans, not business workspaces.

This also follows the same pattern as #27027 (June 4 reset missed some accounts). Requesting this remains open to track the business workspace gap specifically.

mwchatten · 14 days ago

Additional data point from a Business workspace account that missed a later announced hard reset:

  • The usage dashboard still shows 0% weekly usage remaining and the original future reset date.
  • New Codex tasks are nevertheless still being accepted.
  • This account recently received referral/promotional usage credits.
  • Before receiving those credits, reaching 0% on the same account did block further usage.

This suggests referral or other add-on credits may be relevant to the failure mode. One possibility is that the hard-reset eligibility/application path is checking an account's effective ability to continue (including credits), rather than resetting the included weekly allowance itself. Another is that the reset was applied to a different balance while the weekly-allowance UI remained unchanged.

It may be useful to compare affected Business accounts by whether they had a nonzero referral, promotional, or workspace credit balance at the time of the hard reset.

EDIT: actually I'm not convinced that reset actually happened last night despite Tibo's Twitter comment about the 15m reset. Checked a coworker's account that was at 40% and they didn't get a reset either.