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Codex Issues / #33611

🩹🩹🩹 macOS 26.707.91948: Chat mode missing; GPTs inaccessible; Projects exist on web but not in desktop app

Open 💬 4 comments Opened Jul 16, 2026 by jordanjd87
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

Summary<br>After updating the ChatGPT macOS app to 26.707.91948 (Released Jul 15, 2026), the desktop app no longer exposes Chat mode or Custom GPTs, and the Projects section is empty, even though everything is present and functioning correctly on [chatgpt.com](<http://chatgpt.com>) using the same account.<br>This does not appear to be data loss because all Projects and Custom GPTs are available on the web.

Environment

  • macOS Tahoe 26.5.1
  • ChatGPT for Mac
  • Version 26.707.91948
  • Released Jul 15, 2026
  • ChatGPT Plus
  • Updated from the previous ChatGPT desktop app (not a fresh install)

Expected behavior

  • The desktop app should match the web experience for the same account:
  • Chat mode available
  • Work mode available
  • Projects populated
  • Ability to access Custom GPTs
  • Same navigation/features as [chatgpt.com](<http://chatgpt.com>)

Actual behavior<br>The desktop app only exposes:

  • ChatGPT Work
  • Codex

The following are missing or not functioning:

  • Chat mode is completely absent.
  • Projects section is present but empty.
  • No way to access Custom GPTs.
  • Searching the Command Palette (⌘K) for "Chat" does not provide any option to switch to Chat mode.

Comparison with [chatgpt.com](<http://chatgpt.com>)<br>Using the same account in the browser:<br>✅ Chat mode is available.<br>✅ Work mode is available.<br>✅ All Projects are present.<br>✅ All Custom GPTs are available (More → GPTs).<br>✅ Chat history is intact.<br>This appears to be a desktop application issue rather than an account synchronization or data-loss issue.

Steps to reproduce

  1. Install/update ChatGPT for macOS to 26.707.91948.
  2. Launch the application.
  3. Observe that only ChatGPT Work and Codex are available.
  4. Observe that the Projects section is empty.
  5. Observe that there is no way to access Custom GPTs.
  6. Log into the same account on [chatgpt.com](<http://chatgpt.com>).
  7. Observe that Chat mode, Projects, and Custom GPTs are all present and functioning normally.

Additional observations

  • This behavior persists after updating to the latest version.
  • The issue is reproducible across application restarts.
  • The desktop app reports:Powered by Codex & OWL
  • Version 26.707.91948
  • Released Jul 15, 2026

Attachments<br>Screenshot of the desktop app showing only ChatGPT Work and Codex, with an empty Projects section.<br>Screenshot of [chatgpt.com](<http://chatgpt.com>) showing Chat, Work, populated Projects, and More → GPTs using the same account.

Happy to test debug builds or provide additional logs if that would help reproduce the issue.

Screenshot of [chatgpt.com](<http://chatgpt.com>) showing Chat, Work, populated Projects, and More → GPTs using the same account.

!Image

Screenshot of MacOS UI showing only ChatGPT Work and Codex, with an empty Projects section.

!Image

Impact

July 15–28, 2026

  • Affected reporting users: Not established; feedback pieces and User Ops cases are not unique people.
  • Estimated matching feedback: 220; User Ops cases: 157; cancellation surveys: 0.
  • Source: [Reviewed papercut handoff sheet](<https://docs.google.com/spreadsheets/d/1TOH0cRiEb5AtkZkone-2iyOHB3wbC7h9ZZoKNQ4U-s4/edit#gid=347454485&range=A28:AL28>).

View original on GitHub ↗

4 Comments

github-actions[bot] contributor · 1 month ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #33597
  • #33333
  • #32592
  • #32572
  • #32515

Powered by Codex Action

jordanjd87 · 1 month ago
Potential duplicates detected. Please review them and close your issue if it is a duplicate. Mac app changed from ChatGPT to Codex after update — previous chats and GPTs are missing #33597 Regression: Upgrading to Codex replaces ChatGPT Desktop UI and removes access to existing ChatGPT Projects and chat history26.707.71524 Released 14 Jul 2026 Powered by Codex & OWL #33333 Desktop app does not display ChatGPT Projects that are visible on chatgpt.com #32592 Existing ChatGPT Projects not visible in new macOS desktop app (v26.7.51957) #32572 * Desktop app always starts in Work mode and provides no way to switch to Chat #32515 _Powered by Codex Action_

I have reviewed the other issues posted and they do not include the missing GPT feature that I can tell

droflebalocin-tech · 1 month ago

I can confirm I am experiencing the same issue.

My personal ChatGPT account works correctly on chatgpt.com, where Chat mode, Projects, Custom GPTs and my conversation history are all present.

In the macOS desktop app, after updating, I only see the ChatGPT Work/Codex experience. The desktop app does not match the browser experience for the same account.

I initially believed the ChatGPT app had been replaced by a different application because the interface changed so dramatically after the update.

Logging out, signing back in, and reinstalling the application did not resolve the issue.

Feedback ID: no-active-thread-019f8a1f-b2d1-7143-ab26-41edbf6d7b15

freq-show · 26 days ago

Confirmed on the current macOS production build; this is not an account or data-loss issue.

Environment

  • macOS desktop app
  • ChatGPT 26.727.51351 (build 6119)
  • Bundle identifier: com.openai.codex
  • ChatGPT Pro
  • Same personal account on desktop and chatgpt.com

Observed behavior

  • The desktop app can open and continue an existing conversation previously created with a privately owned custom GPT.
  • The desktop app exposes no GPTs, My GPTs, or custom-GPT picker.
  • I cannot select that owned GPT to start a fresh conversation.
  • I cannot manage or edit the GPT in the desktop app.
  • The same account works normally on chatgpt.com; the current web path is More → GPTs → My GPTs, and the GPT editor is reachable there.

This points to a desktop product regression or omitted capability—not missing data, ownership, workspace permissions, or subscription eligibility. Existing custom-GPT conversation continuity partially works, but discovery, fresh-session launch, and management are absent.

Please either restore custom-GPT support in the desktop app or provide a clearly labeled deep link, and clarify whether this omission is intentional or temporary.