Redeemed a usage reset, it didn't get applied to my account.

Open 💬 1 comment Opened Jul 17, 2026 by mmprotest

What version of Codex CLI is running?

codex-cli 0.144.5

What subscription do you have?

ChatGPT Pro 5x

Which model were you using?

gpt-5.6 Sol (max) fast

What platform is your computer?

Windows 11

What terminal emulator and version are you using (if applicable)?

Powershell

Codex doctor report

(.venv) PS C:\Users\Simon\OneDrive\Documents\Python Scripts\villani> codex doctor --json
{
  "schemaVersion": 1,
  "generatedAt": "1784263670s since unix epoch",
  "overallStatus": "warning",
  "codexVersion": "0.144.5",
  "checks": {
    "app_server.status": {
      "id": "app_server.status",
      "category": "app-server",
      "status": "ok",
      "summary": "background server is not running",
      "details": {
        "control socket": "C:\\Users\\Simon\\.codex\\app-server-control\\app-server-control.sock",
        "daemon state dir": "C:\\Users\\Simon\\.codex\\app-server-daemon",
        "mode": "ephemeral",
        "pid file": "C:\\Users\\Simon\\.codex\\app-server-daemon\\app-server.pid (missing)",
        "settings": "C:\\Users\\Simon\\.codex\\app-server-daemon\\settings.json (missing)",
        "status": "not running",
        "update-loop pid file": "C:\\Users\\Simon\\.codex\\app-server-daemon\\app-server-updater.pid (missing)"
      },
      "remediation": null,
      "durationMs": 0
    },
    "auth.credentials": {
      "id": "auth.credentials",
      "category": "auth",
      "status": "ok",
      "summary": "auth is configured",
      "details": {
        "auth env vars present": "OPENAI_API_KEY",
        "auth file": "C:\\Users\\Simon\\.codex\\auth.json",
        "auth storage mode": "File",
        "stored API key": "false",
        "stored ChatGPT tokens": "true",
        "stored agent identity": "false",
        "stored auth mode": "chatgpt"
      },
      "remediation": null,
      "durationMs": 0
    },
    "config.load": {
      "id": "config.load",
      "category": "config",
      "status": "ok",
      "summary": "config loaded",
      "details": {
        "CODEX_HOME": "C:\\Users\\Simon\\.codex",
        "config.toml": "C:\\Users\\Simon\\.codex\\config.toml",
        "config.toml parse": "ok",
        "cwd": "C:\\Users\\Simon\\OneDrive\\Documents\\Python Scripts\\villani",
        "enabled feature flags": "<redacted>",
        "feature flag overrides": "none",
        "feature flags enabled": "35",
        "log dir": "C:\\Users\\Simon\\.codex\\log",
        "mcp servers": "1",
        "model": "gpt-5.6-sol",
        "model provider": "openai",
        "sqlite home": "C:\\Users\\Simon\\.codex"
      },
      "remediation": null,
      "durationMs": 0
    },
    "git.environment": {
      "id": "git.environment",
      "category": "git",
      "status": "ok",
      "summary": "git version 2.51.0.windows.1",
      "details": {
        ".git entry": "directory",
        "PATH git #1": "C:\\Program Files\\Git\\cmd\\git.exe",
        "PATH git entries": "1",
        "git branch": "main",
        "git build options": "git version 2.51.0.windows.1; cpu: x86_64; built from commit: 4d21a77b98af5cf479d8b6f863c2aa94257cd4e1; sizeof-long: 4; sizeof-size_t: 8; shell-path: D:/git-sdk-64-build-installers/usr/bin/sh; feature: fsmonitor--daemon; libcurl: 8.15.0; OpenSSL: OpenSSL 3.2.4 11 Feb 2025; zlib: 1.3.1; SHA-1: SHA1_DC; SHA-256: SHA256_BLK; default-ref-format: files; default-hash: sha1",
        "git exec path": "C:/Program Files/Git/mingw64/libexec/git-core",
        "git version": "git version 2.51.0.windows.1",
        "repo detected": "true",
        "repo root": "C:\\Users\\Simon\\OneDrive\\Documents\\Python Scripts\\villani",
        "selected git": "C:\\Program Files\\Git\\cmd\\git.exe"
      },
      "remediation": null,
      "durationMs": 50
    },
    "installation": {
      "id": "installation",
      "category": "install",
      "status": "ok",
      "summary": "installation looks consistent",
      "details": {
        "PATH codex #1": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\codex",
        "PATH codex #2": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\codex.cmd",
        "PATH codex entries": "2",
        "current executable": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\bin\\codex.exe",
        "install context": "npm (package C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc, bin C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\bin, resources C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\codex-resources, path C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\codex-path)",
        "managed by bun": "false",
        "managed by npm": "true",
        "managed by pnpm": "false",
        "managed package root": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex",
        "npm update target": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex"
      },
      "remediation": null,
      "durationMs": 336
    },
    "mcp.config": {
      "id": "mcp.config",
      "category": "mcp",
      "status": "ok",
      "summary": "MCP configuration is locally consistent",
      "details": {
        "configured servers": "1",
        "disabled servers": "0",
        "stdio servers": "1"
      },
      "remediation": null,
      "durationMs": 0
    },
    "network.env": {
      "id": "network.env",
      "category": "network",
      "status": "ok",
      "summary": "network-related environment looks readable",
      "details": {
        "proxy env vars": "none"
      },
      "remediation": null,
      "durationMs": 0
    },
    "network.provider_reachability": {
      "id": "network.provider_reachability",
      "category": "reachability",
      "status": "ok",
      "summary": "active provider endpoints are reachable over HTTP",
      "details": {
        "openai API base URL": "https://api.openai.com/v1 reachable (HTTP 404)",
        "openai API route probe": "https://api.openai.com/v1/<redacted> route exists (HTTP 401)",
        "reachability mode": "API key auth"
      },
      "remediation": null,
      "durationMs": 487
    },
    "network.websocket_reachability": {
      "id": "network.websocket_reachability",
      "category": "websocket",
      "status": "ok",
      "summary": "Responses WebSocket handshake succeeded",
      "details": {
        "DNS": "2 IPv4, 0 IPv6, first IPv4",
        "auth mode": "chatgpt",
        "connect timeout": "15000 ms",
        "endpoint": "wss://chatgpt.com/backend-api/<redacted>",
        "handshake result": "HTTP 101 Switching Protocols",
        "model provider": "openai",
        "models etag present": "true",
        "provider name": "OpenAI",
        "proxy env vars": "none",
        "reasoning header": "false",
        "server model present": "false",
        "supports websockets": "true",
        "wire API": "responses"
      },
      "remediation": null,
      "durationMs": 584
    },
    "runtime.provenance": {
      "id": "runtime.provenance",
      "category": "runtime",
      "status": "ok",
      "summary": "running npm on windows-x86_64",
      "details": {
        "commit": "unknown",
        "current executable": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\bin\\codex.exe",
        "install method": "npm (package C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc, bin C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\bin, resources C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\codex-resources, path C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\codex-path)",
        "platform": "windows-x86_64",
        "version": "0.144.5"
      },
      "remediation": null,
      "durationMs": 0
    },
    "runtime.search": {
      "id": "runtime.search",
      "category": "search",
      "status": "ok",
      "summary": "search is OK (bundled)",
      "details": {
        "search command": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex\\node_modules\\@openai\\codex-win32-x64\\vendor\\x86_64-pc-windows-msvc\\codex-path\\rg.exe",
        "search command readiness": "file exists",
        "search provider": "bundled"
      },
      "remediation": null,
      "durationMs": 0
    },
    "sandbox.helpers": {
      "id": "sandbox.helpers",
      "category": "sandbox",
      "status": "ok",
      "summary": "sandbox configuration is readable",
      "details": {
        "approval policy": "OnRequest",
        "codex-linux-sandbox helper": "none",
        "execve wrapper helper": "none",
        "filesystem sandbox": "restricted",
        "network sandbox": "restricted"
      },
      "remediation": null,
      "durationMs": 0
    },
    "state.paths": {
      "id": "state.paths",
      "category": "state",
      "status": "ok",
      "summary": "state paths and databases are inspectable",
      "details": {
        "CODEX_HOME": "C:\\Users\\Simon\\.codex (dir)",
        "active rollout files": "72 files, 184124003 total bytes, 2557277 average bytes",
        "archived rollout files": "0 files, 0 total bytes, 0 average bytes",
        "goals DB": "C:\\Users\\Simon\\.codex\\goals_1.sqlite (file)",
        "goals DB integrity": "ok",
        "log DB": "C:\\Users\\Simon\\.codex\\logs_2.sqlite (file)",
        "log DB integrity": "ok",
        "log dir": "C:\\Users\\Simon\\.codex\\log (missing)",
        "memories DB": "C:\\Users\\Simon\\.codex\\memories_1.sqlite (file)",
        "memories DB integrity": "ok",
        "sqlite home": "C:\\Users\\Simon\\.codex (dir)",
        "state DB": "C:\\Users\\Simon\\.codex\\state_5.sqlite (file)",
        "state DB integrity": "ok"
      },
      "remediation": null,
      "durationMs": 336
    },
    "state.rollout_db_parity": {
      "id": "state.rollout_db_parity",
      "category": "threads",
      "status": "warning",
      "summary": "rollout files and state DB thread inventory differ",
      "details": {
        "default model provider": "openai",
        "rollout DB active files": "71",
        "rollout DB active rows": "71",
        "rollout DB archive mismatches": "0",
        "rollout DB archived files": "0",
        "rollout DB archived rows": "0",
        "rollout DB duplicate DB paths": "0",
        "rollout DB duplicate rollout thread ids": "0",
        "rollout DB malformed file names": "0",
        "rollout DB missing active rows": "0",
        "rollout DB missing archived rows": "0",
        "rollout DB model providers": "openai=71",
        "rollout DB rows": "71",
        "rollout DB scan cap reached": "false",
        "rollout DB scan error sample": "C:\\Users\\Simon\\.codex\\sessions\\2025\\09\\27\\rollout-2025-09-27T15-38-12-2e753b8e-27ac-4c86-ad71-01a1a3db7612.jsonl (no parseable rollout items)",
        "rollout DB scan errors": "1",
        "rollout DB sources": "cli=32, subagent:other=26, vscode=13",
        "rollout DB stale rows": "0"
      },
      "issues": [
        {
          "severity": "warning",
          "cause": "rollout scan was incomplete or found bad files",
          "measured": "1 scan errors, 0 malformed names, scan cap reached: false",
          "expected": "rollout directories are fully scannable",
          "remedy": "Check file permissions and unexpected files under CODEX_HOME sessions.",
          "fields": []
        }
      ],
      "remediation": null,
      "durationMs": 1250
    },
    "system.environment": {
      "id": "system.environment",
      "category": "system",
      "status": "ok",
      "summary": "OS language en-US",
      "details": {
        "EDITOR": "not set",
        "LANG": "en_US.UTF-8",
        "VISUAL": "not set",
        "os": "Windows 10.0.26200 (Windows 11 Professional) [64-bit]",
        "os language": "en-US",
        "os type": "Windows",
        "os version": "10.0.26200"
      },
      "remediation": null,
      "durationMs": 0
    },
    "terminal.env": {
      "id": "terminal.env",
      "category": "terminal",
      "status": "ok",
      "summary": "terminal metadata was detected",
      "details": {
        "COLORTERM": "truecolor",
        "TERM_PROGRAM": "vscode",
        "VSCODE_INJECTION": "present",
        "color output": "enabled",
        "console input code page": "65001",
        "console output code page": "437",
        "effective locale": "en_US.UTF-8",
        "stderr console mode": "0x00000007 (VT processing: true)",
        "stderr is terminal": "true",
        "stdin is terminal": "true",
        "stdout console mode": "0x00000007 (VT processing: true)",
        "stdout is terminal": "true",
        "terminal": "VS Code",
        "terminal size": "235x30",
        "terminal version": "1.128.1"
      },
      "remediation": null,
      "durationMs": 0
    },
    "terminal.title": {
      "id": "terminal.title",
      "category": "title",
      "status": "ok",
      "summary": "terminal title default",
      "details": {
        "terminal title activity": "true",
        "terminal title items": "activity, project-name",
        "terminal title project source": "git repo root",
        "terminal title project value": "villani",
        "terminal title source": "default"
      },
      "remediation": null,
      "durationMs": 0
    },
    "updates.status": {
      "id": "updates.status",
      "category": "updates",
      "status": "ok",
      "summary": "update configuration is locally consistent",
      "details": {
        "cached latest version": "0.144.5",
        "check for update on startup": "true",
        "last checked at": "2026-07-16T09:55:53.506311100Z",
        "latest version": "0.144.5",
        "latest version status": "current version is not older",
        "npm update target": "C:\\Users\\Simon\\AppData\\Roaming\\npm\\node_modules\\@openai\\codex",
        "update action": "npm install -g @openai/codex",
        "version cache": "C:\\Users\\Simon\\.codex\\version.json"
      },
      "remediation": null,
      "durationMs": 370
    }
  }
}
(.venv) PS C:\Users\Simon\OneDrive\Documents\Python Scripts\villani>

What issue are you seeing?

I redeemed a usage reset, it said it was successful but it didn't get applied to my account.

What steps can reproduce the bug?

Uploaded thread: 019f6e63-3a93-7982-8301-1d8b3ef38571

What is the expected behavior?

I expected my usage limit reset to be applied.

Additional information

_No response_

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