Mac app opens in "ChatGPT Work" interface instead of standard personal interface after update

Resolved 💬 2 comments Opened Jul 22, 2026 by droflebalocin-tech Closed Aug 4, 2026
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What version of the Codex App are you using (From “About Codex” dialog)?

Version 26.707.72221

What subscription do you have?

chat gpt go

What platform is your computer?

Darwin 25.5.0 arm64 arm

What issue are you seeing?

Mac app opens in "ChatGPT Work" interface instead of standard personal interface after update

Description

Message ID: no-active-thread-019f8a1f-b2d1-7143-ab26-41edbf6d7b15

Summary

After updating the ChatGPT macOS app, the application no longer behaves like the standard personal ChatGPT interface. Instead, it consistently opens in the new "ChatGPT Work" interface, while the web version continues to display the normal personal ChatGPT experience.

Environment
Platform: macOS
ChatGPT Mac App Version: 26.707.72221 (Released Jul 14, 2026)
Account type: Personal account (not Team or Enterprise)
Same account is used in both the browser and the Mac app.
Steps to Reproduce
Install/update the ChatGPT macOS app.
Launch the app.
Sign in with the personal ChatGPT account.
Open ChatGPT in a web browser using the same account.
Actual Behaviour
The Mac app always opens in the "ChatGPT Work" interface.
The sidebar includes options such as New task, Projects, Scheduled, and Plugins.
The home screen prompts "What would you like to work on?"
The browser displays the normal personal ChatGPT interface and conversations.
Logging out and signing back into the Mac app does not resolve the issue.
The app and browser appear to present different experiences despite using the same account.
Expected Behaviour

The Mac app should present the same personal ChatGPT experience as the web version and correctly synchronize conversations and interface for the signed-in account.

Additional Information
This issue began immediately after updating the Mac app.
The account is not part of a Team or Enterprise workspace.
The profile menu only shows the personal account.
The issue persists after signing out and signing back in.
Screenshots are attached showing the Mac app interface.

<img width="1416" height="794" alt="Image" src="https://github.com/user-attachments/assets/bbdaa42b-42b1-4878-9f04-911e9719b223" />

What steps can reproduce the bug?

Feedback ID: no-active-thread-019f8a1f-b2d1-7143-ab26-41edbf6d7b15

Just opening the app from the desktop.

What is the expected behavior?

I would like to see the chat interface as the main screen. Not have chat as a pop out window. I am not using the work experience yet. Happy to trial when I have time, but would also prefer to have my account accessible from desktop instead of a web window.

Additional information

_No response_

View original on GitHub ↗

2 Comments

github-actions[bot] contributor · 1 month ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #33597
  • #33611
  • #33731

Powered by Codex Action

droflebalocin-tech · 1 month ago

Closing as a duplicate of #33611

I can confirm I am experiencing the same behaviour on my personal ChatGPT account. The browser experience is correct, but the macOS desktop app presents a different interface after updating. Logging out, reinstalling, and signing back in did not resolve the issue.

Feedback ID: no-active-thread-019f8a1f-b2d1-7143-ab26-41edbf6d7b15