ChatGPT Desktop app crashes with "Something went wrong" error after adding a project

What version of the Codex App are you using (From “About Codex” dialog)?

2026.07.24latest version

What subscription do you have?

ChatGPT Plus

What platform is your computer?

OS: Windows 10/11 Application: ChatGPT Desktop for Windows Account: ChatGPT Plus

What issue are you seeing?

Hello OpenAI team,

I encountered a crash issue with the Codex App / ChatGPT Desktop application on Windows.

The application was working normally before this issue happened.

The issue started when I clicked "Add project" in the application. After adding a project, the application suddenly crashed and exited.

After restarting the application, it always shows:

"Something went wrong"

The app cannot load anymore.

Steps to reproduce

1. Open Codex App / ChatGPT Desktop on Windows.
2. Use the application normally.
3. Click "Add project".
4. After creating the project, the application crashes.
5. Restart the application.
6. The application shows "Something went wrong" every time.

Expected behavior

The application should successfully create the project and continue working.

Actual behavior

The application cannot start and only displays the error page.

Clicking "Retry" does not fix the issue.

Environment

• OS: Windows 10/11
• Application: ChatGPT Desktop / Codex App for Windows
• Subscription: ChatGPT Plus
• Network: SOCKS5 proxy through Proxifier + Clash Verge

Troubleshooting

I have already tried:

• Restarting the application
• Restarting Windows
• Updating ChatGPT Desktop
• Completely uninstalling and reinstalling the application
• Removing ChatGPT/OpenAI related AppData cache files

The issue still happens.

Additional information

Before creating the project, the application worked normally.

The crash happened immediately after adding a project, so it may be related to project initialization or corrupted local application state.

The network connection appears normal. OpenAI related domains can be accessed successfully through the proxy.

Thank you.

What steps can reproduce the bug?

1. Open ChatGPT Desktop app.
2. Use the app normally.
3. Click "Add project".
4. After adding the project, the app crashes or exits.
5. Restart ChatGPT Desktop.
6. The app always shows the "Something went wrong" error.

What is the expected behavior?

The project should be created successfully, and ChatGPT Desktop should continue working normally.

Additional information

The application cannot load after the crash. It only displays:

"Something went wrong"

with two buttons:

Update ChatGPT
Retry

Clicking "Retry" does not resolve the issue.