Codex locked

What version of the Codex App are you using (From “About Codex” dialog)?

26.721.4979.0

What subscription do you have?

Plus

What platform is your computer?

Win 11 x64

What issue are you seeing?

Is anyone else experiencing this? I haven't been able to get Codex desktop working for days, nor the Codex IDE extension, nor the CLI. This is really getting annoying because the days are passing and support isn't responding, my work is piling up, I could say okay, I'll use the extension or the CLI, but neither is working.

<img width="1094" height="759" alt="Image" src="https://github.com/user-attachments/assets/8059bc2c-f4de-411d-8804-8d5da238a3f2" />

What steps can reproduce the bug?

I installed the app, tried to log in but it always gets stuck at this point. I used Chat GPT in the cloud to help me troubleshoot, we ran countless tests, over two hours trying everything, and it never gets past this point. In the end, Chat GPT itself generated a report of the entire case and I sent the document to Open AI. I don't know if support is working, if they're on vacation or something, but there's no response.

What is the expected behavior?

_No response_

Additional information

_No response_