Unable to create new chats in projects Windows 11 App

Open 💬 1 comment Opened Aug 1, 2026 by TipsyOracle
💡 Likely answer: A maintainer (github-actions[bot], contributor) responded on this thread — see the highlighted reply below.

What issue are you seeing?

I'm curious if anyone else is experiencing this issue with the ChatGPT Windows 11 app after the latest update.

My Project Chats have stopped working. The New Chat button inside Projects is greyed out, so I can't create or add any new chats. I can still open existing project chats and read the history, but the app won't register any new chats.

I've already tried all the standard troubleshooting steps, including restarting the app and PC, reinstalling the app, signing out and back in, and checking for updates, but nothing has fixed it.

I'm a ChatGPT Pro ($200/month) subscriber, so it's frustrating that a core feature I rely on is unusable.

Has anyone found a workaround, or has OpenAI acknowledged this as a known issue? Any information would be appreciated.

What steps can reproduce the bug?

Created a new project

What is the expected behavior?

Same result, chat button is unresponsive and greyed out.

Additional information

Happen after the windows 11 update.

View original on GitHub ↗

1 Comment

github-actions[bot] contributor · 27 days ago

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

  • #35473

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