New App (chat/work/codex) Pets – Existing ChatGPT pet (Browser and Classic App) is not available and custom pet creation fails

What version of the Codex App are you using (From “About Codex” dialog)?

26.805.11740

What subscription do you have?

Plus

What platform is your computer?

Microsoft Windows NT 10.0.26100.0 x64

What issue are you seeing?

no-active-thread-019fe615-36aa-70e0-9a42-4ae3e60f232c

The Codex desktop app Pets feature is unable to create a custom pet and does not appear to synchronise existing ChatGPT pets.

The Pets section is available in the Codex app and built-in pets are displayed correctly.

However:

• Existing pets configured in ChatGPT are not available in Codex.
• Attempting to create a custom pet fails with the error:

"Unable to start pet creation"

The issue appears to affect the custom pet creation workflow or the synchronisation of pets between ChatGPT and Codex.

What steps can reproduce the bug?

Feedback ID: no-active-thread-019fe615-36aa-70e0-9a42-4ae3e60f232c

What is the expected behavior?

Expected behaviour:

• Existing ChatGPT pets should be available consistently within The new App (Chat/work/Codex), or
• The custom pet creation workflow should open successfully and allow a new custom pet to be created.

The Pets feature should behave consistently across ChatGPT and Codex.

Additional information

The issue appears to be limited to the Codex Pets functionality.

The following appears to work correctly:

• Codex installation
• Workspace functionality
• Built-in pet catalogue loading

The problem appears to occur specifically when:

• synchronising existing pets from ChatGPT, or
• starting the custom pet creation workflow.

Codex diagnostics report:
"Codex dependencies look healthy"

No local file paths or personal information are included for privacy reasons.