Login with Plus account with .edu email fails

Resolved 💬 3 comments Opened Sep 18, 2025 by sachit-menon Closed Nov 2, 2025

What version of Codex is running?

codex-cli 0.38.0

Which model were you using?

any

What platform is your computer?

Darwin 23.6.0 arm64 arm

What steps can reproduce the bug?

I can't log in to Codex through the CLI -- when I put in my email (@columbia.edu) for my personal Plus account it redirects to the Columbia sign-in page, then before that loads, redirects to an error page. The page says "No eligible ChatGPT account found. You can contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID e3370ca110dc0f8704de5d0f4b99643c in your email.)". It works in the browser. I'm not accessing through the organizational Enterprise account, so it shouldn't be restricted by whatever settings they're using -- I just happen to be using that email for my account.

What is the expected behavior?

Login succeeds

What do you see instead?

Error described above

Additional information

_No response_

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