Windows app stuck in startup/loading loop after unexpected shutdown
Open 💬 2 comments Opened Aug 24, 2026 by Temvan
💡 Likely answer: A maintainer (github-actions[bot], contributor)
responded on this thread — see the highlighted reply below.
What version of the Codex App are you using (From “About Codex” dialog)?
26.818.8289.0
What subscription do you have?
ChatGPT Plus
What platform is your computer?
Windows 11 Pro Insider Preview 26H2 OSVersion: 26340.9233
What issue are you seeing?
The application opens as a persistent blank white window and never loads. ChatGPT in the web browser works normally.
Troubleshooting already attempted:
Fully terminated ChatGPT/Codex processes
Windows App Repair
Windows App Reset
Complete uninstall, reboot, and reinstall
What steps can reproduce the bug?
Feedback ID: no-active-thread-01a033db-7ea0-7100-bfcb-571d7dab744b
What is the expected behavior?
_No response_
Additional information
_No response_
2 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
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For those looking for a solution to this issue: delete the .codex files in %APPDATA% and %USERPROFILE%\.codex. Additionally, reinstall the application and restart your computer. Your previous chats won't be saved, but you will be able to log in successfully.