[Windows][Desktop] Browser/Chrome sandbox helper fails before page execution
Open 💬 3 comments Opened Aug 27, 2026 by kuajingquanqiu
💡 Likely answer: A maintainer (github-actions[bot], contributor)
responded on this thread — see the highlighted reply below.
Summary
The built-in Browser/Chrome runtime in the Codex Windows desktop app fails before opening any page.
Exact error:
windows sandbox failed: helper_unknown_error: setup refresh had errors
3 Comments
Potential duplicates detected. Please review them and close your issue if it is a duplicate.
Powered by Codex Action
Additional diagnostics:
This is my personal computer and is not managed by a company, school, MDM, or Group Policy.
Device management results:
PartOfDomain=False
AzureAdJoined=NO
DomainJoined=NO
WorkplaceJoined=NO
The documented sandbox log was checked at both paths:
C:\Users\kuaji.codex.sandbox\sandbox.log
C:\Users\kuaji\.codex\.sandbox\sandbox.log
Result:
LOG_NOT_FOUND
I did not access or include any content from .sandbox-secrets.
I also tested the preferred elevated sandbox configuration:
[windows]
sandbox = "elevated"
The minimum Browser/Chrome health check still did not confirm a successful browser startup.
The new exact runtime error was:
trusted Node process exited unexpectedly; kernel reset, rerun your request
The earlier exact error remains:
windows sandbox failed: helper_unknown_error: setup refresh had errors
No project code was changed to bypass this failure.
I will next test the documented unelevated fallback mode and report the result here.
Additional diagnostic result:
The symlink / redirected CODEX_HOME hypothesis has been ruled out.
Read-only checks show:
I also confirmed in the desktop UI:
Settings > Browser > Developer mode > Enable full CDP access
is enabled.
The local Browser runtime now starts successfully in unelevated sandbox mode, and the local page at:
http://127.0.0.1:8765/
loads successfully.
However, the connected Codex agent still exposes only:
Browser capabilities:
Tab capabilities:
No callable full CDP or native browser-event interface is exposed.
No site-specific CDP approval prompt is triggered.
As a result, the agent cannot directly collect:
This is not the previous Windows sandbox startup failure. Browser startup has recovered. The remaining issue appears to be that the desktop setting is enabled and correctly persisted, but the full CDP capability is not bridged into the active Codex Browser session.
Please advise:
No cookies, account data, tokens, or other websites were accessed.
<img width="603" height="741" alt="Image" src="https://github.com/user-attachments/assets/61742715-75ef-4782-892f-756fffd06112" />